Program Assistant, Reception and Intake - Houston, TX

Program Assistant, Reception and Intake - Houston, TX

Join to apply for the Program Assistant, Reception and Intake - Houston, TX role at Church World Service

Imagine waking up every morning with the chance to change someone's life. At CWS, our team knows they are making a difference every day. As the first point of contact for incoming refugees and asylum seekers, the Program Assistant will provide welcoming support and initial assistance at our Houston Welcome Center.

CWS seeks a motivated, flexible, and service-driven individual to serve as a Program Assistant for Reception and Intake to support our Welcome Center for refugees and asylum seekers. The position is responsible for welcoming clients at the front desk, completing intake paperwork, screening clients for eligible services, and coordinating client services with the case management team.

• Greet and assist individuals contacting the CWS office; oversee reception area.
• Respond to phone calls, emails, and inquiries and route questions as appropriate.
• Conduct initial screening of potential clients and complete intake paperwork.
• Complete Needs Assessments, identify safety concerns, provide referrals.
• Participate in case coordination meetings and collaborate with immigration and case management teams.
• Assist with booking immigration consultations and scheduling client appointments.
• Maintain a log of client services and track activities for reporting purposes.
• Accept and distribute supplies, mail and packages; maintain postage and copier.
• Assist with meeting set up, coffee and snacks as needed.
• Participate in all CWS trainings and activities.
• Other duties as assigned.

• Associate’s degree or equivalent experience in lieu of degree.
• Minimum of 2 years’ work experience in customer service.
• Fluency in English is required;
  Spanish is preferred.
• Computer literate with proficiency in MS Office Suite and internet applications.
• Excellent communication and phone skills are essential.
• Ability to work in a multi-cultural environment required.

CWS is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

• Reference checks, standard criminal background checks, and motor vehicle background checks.

• 403(b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts