Part Time Medical Scheduling Supervisor

Job Description

We are seeking a Part Time Medical Scheduling Supervisor to lead and support our scheduling team while ensuring patients receive timely, accurate, and professional assistance throughout the scheduling process. This role combines hands-on scheduling with team leadership, onsite training, performance monitoring, and regional support.
Must be available to travel to the Houston and Central Texas areas.

The Scheduling Supervisor will spend 60% or more of their time onsite
, working directly as a scheduler and with the clinical/operations team. The position also requires identify patients who may be eligible for our program as well as regional travel to cover, train, coach, and audit onsite schedulers
. The ideal candidate is an excellent communicator, highly organized, comfortable working in a fast-paced healthcare environment, and experienced in patient scheduling and electronic medical records (EMR).

• Supervise, support, and coach scheduling staff to ensure daily operational goals are met.
• Monitor team performance and ensure KPIs, productivity metrics, quality standards, and scheduling goals are consistently achieved.
• Review scheduling activity and identify trends, opportunities for improvement, and performance gaps.
• Provide ongoing feedback, coaching, and accountability to schedulers.
• Assist with developing and implementing processes that improve scheduling efficiency and patient engagement.
• Escalate issues and provide solutions to leadership as needed.

• Spend 60% or more of working time onsite in scheduling operations.
• Travel throughout the assigned region to provide onsite training and coaching to schedulers.
• Conduct regular onsite audits to ensure scheduling processes, documentation, and program requirements are being followed.
• Evaluate scheduler performance and provide recommendations for improvement.
• Ensure onsite teams understand and consistently follow established workflows and expectations.
• Partner with onsite staff and leadership to resolve scheduling challenges and improve overall performance.

• Review patient information and scheduling opportunities to identify patients who may be eligible for the company's program
  .
• Ensure eligible patients are appropriately identified and routed through the required scheduling or enrollment process.
• Work closely with onsite teams to improve identification and engagement of eligible patients.
• Maintain accuracy and compliance when reviewing patient information.

• Perform hands-on patient scheduling as needed, including appointments, follow-ups, and other scheduling activities.
• Serve as a working supervisor who can step in and assist schedulers with complex or high-volume scheduling needs.
• Ensure accurate patient information, appointment details, and documentation are maintained in the appropriate systems.
• Help resolve scheduling conflicts and patient concerns.

• Maintain clear, professional, and consistent communication with schedulers, onsite leadership, providers, and internal management.
• Communicate performance expectations, process changes, and company initiatives effectively.
• Build strong working relationships with onsite teams and regional partners.
• Provide timely updates regarding staffing, performance, scheduling challenges, and opportunities for improvement.

• At least 1 year of patient scheduling experience required.
• Experience with an EMR/EHR system required.
• Previous supervisory, lead, or team-coordination experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to coach, train, and hold team members accountable to performance expectations.
• Comfortable analyzing KPIs, productivity reports, and other performance metrics.
• Ability to travel throughout the assigned region.
• Ability and willingness to work onsite 60% or more of the time
  .
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while also collaborating effectively with a team.
• Healthcare, medical office, or patient services experience preferred.

Pay: $23.00-$26.00 per hour.
Position Type: Part Time.
Travel: Regional travel required Houston and Central Texas.
Onsite Requirement: 60% or more of working time.

The ideal candidate is a hands-on leader and strong communicator who enjoys working…