Sales & Executive Assistant - Hospitality & VIP

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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US - TX - Houston

Administrative

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Join the team at Hyatt Regency Houston Downtown as a Sales & Executive Administrative Assistant. Located in the heart of downtown Houston, our hotel offers 955 guest rooms and more than 71,000 square feet of meeting and event space, creating an exciting environment for business travel, conventions, meetings, and special events.

This position provides administrative and operational support to the Sales team, Director of Sales & Marketing and General Manager. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced hotel environment. This colleague will help ensure that our sales efforts, group business, VIP experiences, and executive priorities are handled with professionalism and attention to detail.

Key responsibilities include, but are not limited to:

• Provide administrative support to Sales Managers, Director of Sales & Marketing and the General Manager, including calendar coordination, correspondence, meeting preparation, and document organization.
• Serve as a professional point of contact for telephone calls, visitors, clients, vendors, and internal colleagues, directing inquiries to the appropriate department.
• Support group and business travel sales efforts by tracking leads, maintaining accurate records, preparing proposals and presentations, and assisting with follow-up.
• Coordinate room-block requests, VIP reservations, special amenities, and client needs in partnership with Reservations, Front Office, Housekeeping, and other hotel departments.
• Assist with the planning and execution of client meetings, site visits, special events, and sales initiatives.
• Prepare, distribute, and maintain reports, presentations, correspondence, and other sales and executive documents.
• Maintain organized tracking systems for leads, appointments, projects, deadlines, and administrative responsibilities.
• Coordinate special projects and other assignments as directed by the Sales leadership team or General Manager.
• Promote seamless communication and collaboration across Sales, Events, Catering, Rooms, Finance, Operations, and other hotel departments.
• Protect confidential information and exercise sound judgment when handling sensitive business and guest matters.
• Working knowledge of Envision, or the ability to quickly learn new hotel technology platforms, is preferred.
• Uphold Hyatt’s commitment to exceptional service by responding promptly, professionally, and thoughtfully to guest, client, and colleague needs.

Hyatt offers a competitive benefits package for eligible colleagues, which may include:

• Complimentary or discounted hotel room nights at Hyatt hotels worldwide
• Discounted room rates for colleagues, friends, and family
• Vacation, sick, and new-child leave
• Bereavement and jury-duty pay
• Medical, dental, and vision insurance
• Discounted prescriptions, life insurance, disability insurance, and flexible spending accounts
• Retirement Savings Plan with employer match
• Employee Stock Purchase Plan
• Complimentary colleague meals
• Competitive wages

• Previous administrative, sales-support, executive-support, customer-service, or…