Administrative Coordinator

Administrative Coordinator

The Administrative Coordinator manages the end-to-end credential process for business guests and serves as the primary point of contact for stakeholders. This role focuses on organizing and maintaining all aspects of business guest onboarding, offboarding, access, and device coordination while handling a high volume of task-oriented, repetitive work in a fully remote environment. The coordinator supports cross-functional communication, tracks requests and guest information, and ensures that processes run smoothly and efficiently.

Responsibilities

• Serve as the main point of contact for all business guest questions and inquiries.
• Act as the primary contact and support resource for stakeholders, including client managers, business administrators, and other internal partners.
• Manage incoming requests, triage inbox messages, and respond to emails in a timely and professional manner.
• Track and maintain an up-to-date list of business guests, including status, credentials, and key information.
• Coordinate and manage the end-to-end business guest credential process, including onboarding, offboarding, renewals, and end dates.
• Support onboarding by assisting business guests with access issues, IT-related problems, and any credential setup needs.
• Handle offboarding activities, ensuring credentials are updated or removed and all related tasks are completed accurately.
• Request devices when necessary for business guests and manage or coordinate device returns at the end of engagements.
• Maintain accurate records and tracking for device requests, returns, and related access or credential activities.
• Provide ongoing support for basic business guest management needs as they arise over time.
• Support additional supplier or stakeholder credential management when required.
• Handle ad-hoc requests related to business guest credentials, access, and information tracking.
• Facilitate cross-functional communication and alignment across teams and organizations.
• Coordinate project and task timelines, track deliverables, and ensure follow-through on assigned activities.
• Use Microsoft Outlook, Teams, Excel, and PowerPoint for reporting, data tracking, document management, and stakeholder communication.
• Maintain a high level of discretion when handling confidential information and sensitive requests.
• Work independently in a fully remote, task-oriented environment while maintaining a consistent working schedule.
• Ensure the credential process remains organized, efficient, and compliant with internal guidelines.

Essential Skills

• At least 2+ years of administrative or business support experience.
• Strong communication and collaboration skills, with the ability to serve as a point of contact for multiple stakeholders.
• Proficiency with Microsoft 365 tools, including Outlook, Teams, Excel, and PowerPoint.
• Experience facilitating cross-functional communication and documenting and sharing information effectively.
• Ability to coordinate projects and tasks, manage timelines, and track deliverables.
• High level of discretion when working with confidential or sensitive information.
• Strong organizational skills and consistent follow-through in managing requests and tasks.
• Ability to proactively triage inbox and communications to maintain responsiveness and efficiency.
• Capability to work independently in a fully remote, task-oriented environment while maintaining a consistent schedule.
• Comfort with repetitive, process-driven work and attention to detail in tracking data and requests.

Work Environment

This role is fully remote, with flexibility across time zones as long as a consistent working schedule is maintained. The standard work week is Monday through Friday, approximately 40 hours per week, with no expected overtime. The position…