Information Desk Representative Specialist

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

40

N03-Hourly

$24.47 Hourly

United States of America (Non-Exempt)

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Staff

Provides support services for a large volume of calls and/or in person traffic originating from the location’s main numbers and/or college main student/visitor traffic area(s). Exercise a high level of initiative and independent judgment in answering questions, in filling requests for information, supporting internal and external events, and directing visitors to correct individuals/departments.

• Must be able to greet individuals in a courteous and professional manner.
• Has broad knowledge of all services within the location and uses information to answer questions or refer individuals to the appropriate department.
• Ability to interpret and apply administrative and departmental policies and procedures.
• Demonstrated ability to keep track of details and procedures accurately and thoroughly.
• Shows respect and sensitivity for cultural differences; promotes a harassment-free environment; treats individuals with respect; inspires the trust of others; works with integrity and ethically; upholds values, goals, and mission of the organization/district.
• Must be able to work collaboratively with internal/external stakeholders and constituents in order to meet stakeholders’ needs.
• Must be knowledgeable of computer technology and software applications to conduct various responsibilities.
• Ability to work independently and in a team-oriented, high traffic work environment. Must be flexible and able to quickly adapt to changing work priorities.
• Must be able to multitask, have strong organizational, documentation and time management skills.
• Ability to deal extensively and effectively with a wide variety of individuals which requires excellent interpersonal skills, listening skills, verbal, and written communication skills.
• Must be able to provide excellent customer service and interact with stakeholders and constituents in a pleasant, tactful, and courteous manner.
• Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College.

Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling. Work is routinely performed in an office environment. Work performed may be repetitious, and stressful as the day is spent answering continuously ringing telephones and sometimes encountering difficult or irate callers or visitors. Occasional lifting of objects up to twenty (20) pounds.

• Associate’s degree plus one (1) year of related work experience.
• High school diploma or GED equivalent plus two (2) years of related experience.
• Official transcripts will be required. Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. especially during peak times including nights and weekends.
• Bilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

• Effectively answers questions via phone, email, and face-to-face interactions with Dallas College stake- holders.
• Provides general knowledge to help students with regards to admissions, enrollment, assessment, pre-…