Learning & Development Coordinator

National Veterinary Associates

The Learning & Development Coordinator is the operational hub for NVA Enterprise L&D. This role independently coordinates the people, systems, data and logistics behind enterprise learning programs, workshops and events across the full team, not just one leader or program. The position owns reliable learning rosters and registrations, LMS reporting and data quality, end-to-end event coordination, and the organization and ongoing maintenance of an executive-ready L&D dashboard for EXLT.

This is a high-ownership, systems- and analytics-capable coordination position, not a traditional administrative scheduling role.

• Own accurate learner rosters, eligibility lists, registration workflows, waitlists, session capacities, attendance records, completions and follow-up for enterprise programs.
• Configure and administer registration and event setup in approved systems, including Microsoft Teams and the LMS; coordinate invitations, reminders, cancellations, changes and participant communications.
• Build and maintain a consolidated enterprise learning calendar, program tracking tools, standard operating procedures, checklists, templates and shared service processes across Enterprise L&D.
• Provide reliable learner and facilitator support; troubleshoot registration or access issues and coordinate resolution with appropriate system owners.

• Own operational accuracy of learning records and recurring reporting: enrollment, completion, participation, attendance, session utilization, overdue activity and other agreed KPIs.
• Extract, reconcile, validate and interpret LMS data; identify discrepancies, investigate root causes and collaborate with LMS administrators or system owners on corrections.
• Organize, maintain and refresh an Enterprise L&D dashboard and executive reporting package for EXLT, integrating inputs from program owners and enterprise platforms as appropriate.
• Create clear dashboards, charts and concise narratives that highlight trends, reach, utilization, completion, progress against commitments, data limitations and areas requiring attention.
• Use Excel confidently (e.g., pivot tables, lookups, data cleaning) and reporting/visualization tools such as Power BI where available; document definitions, sources and reporting cadence.

• Own end-to-end logistics for live and virtual workshops, leadership programs, offsites and enterprise learning events: timelines, venues, room setup, A/V, catering, supplies, accessibility and onsite readiness.
• Coordinate participant, facilitator and speaker travel and accommodations within company policies; manage room blocks, itineraries, confirmations, changes and relevant vendor communications.
• Arrange printing, production, shipping, inventory and delivery of workbooks, signage, name badges, facilitator kits and other event or workshop materials.
• Coordinate vendor quotes, purchase requests, invoices and expense tracking in partnership with budget owners and Procurement; maintain a clear logistics and cost tracker.
• Own run-of-show checklists, attendee support and contingency plans; ensure smooth execution and timely post-event reconciliation and follow-through.

• Act as a shared operational partner for Enterprise L&D leaders, program owners, designers and facilitators; manage requests transparently and prioritize against team commitments.
• Improve registration, reporting, event planning and documentation processes; identify automation opportunities while maintaining data accuracy, privacy and an excellent learner experience.
• Coordi…