Automotive Service Advisor - Group Acura Southwest Houston

Position: Automotive Service Advisor - Group 1 Acura Southwest Houston
About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next.

Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group
1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team!

This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience, working collaboratively, and growing professionally are top priorities. Apply now!

Responsibilities

Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience

Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs

Create detailed repair orders with clear, transparent cost and time estimates

Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines

Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion

Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction

Maintain strong product and warranty knowledge to confidently guide customers through service recommendations

Build and maintain long-term customer relationships to drive retention and repeat business

Qualifications

2+ years of Service Advisor experience with ability to be productive immediately

Strong understanding of dealership processes and full write-up-to-delivery workflow

Proven ability to thrive in a fast-paced service drive

Confident presenting maintenance and repair recommendations to clients

Strong communication skills with a focus on delivering high CSIHighly organized with ability to manage WIP and follow-ups effectively

Valid driver’s license with a clean driving record

Must pass background check, MVR, and drug screening

In addition to competitive pay, we offer our associates the following benefits:

Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match

Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment with job training, provided equipment, and advancement opportunities

Market-leading pay based on experience plus bonuses

Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.

Job Summary Category:
Automotive Repair Type:
Regular Full-Time