Member Engagement Manager

The Texas Restaurant Association (TRA) serves and supports the restaurant industry in Texas by providing resources for success and growth. TRA has been advocating for restaurant members since 1937, helping to increase sales, reduce expenses, and improve profitability. Membership in TRA also includes membership in the National Restaurant Association and local chapters, multiplying the value of the investment.

This is a full-time on-site/hydrid role as a Member Engagement Manager at the Texas Restaurant Association, based in the Houston office. The Member Engagement Manager will be responsible for day-to-day tasks related to membership acquisition and retention, program management, communication, consulting, and project management to enhance member engagement and support the restaurant industry.

• Execute the Association’s member acquisition strategies and promotions across the metro market as required, driving new membership sales in the market and supporting partner organizations offering TRA dual memberships.
• Earn commission on member acquisition, retention, products & services adoption, and acquisition.
• Promote the adoption of TRA member benefits, products, and services, to improve immediate adoption by new members and increase overall adoption penetration amongst existing members.
• Collect, analyze, and review member input on products and services with the Vice President of Strategic Initiatives and Member Value Manager to refine member offerings that best serve the needs of TRA membership.
• Collaborate with the Executive Director to execute membership growth events and targeted follow-up with non-member attendees to maximize event-driven member acquisition opportunities.
• Execution of a robust internal and external communications strategy to engage with industry and convert new members and provide existing members with invaluable information. This includes social media, informative blogs, newsletters, webinars, and more, and is always in coordination with the TRA Events Marketing Team.
• Assist in managing all local association functions, invitations, registration, RSVP lists, documents, name badges, etc. (committee meetings, board meetings, organization functions, and special events).
• Execute elements of the engagement plan and improving the quality of members’ information (locations, location managers, etc). Success is measured by meeting the annual member retention budget.
• Support news alerts and other up-to-the-minute pushes to members.
• Aggregate events and activities across the market into the unified calendar and supporting Association and Foundation Chair travel during a given board term.
• Manage internal chapter development programs, including member referral incentive opportunities and other similar programs that grow membership.

• Answering phones, processing incoming and outgoing mail, managing and ordering all office supplies, and keeping important files organized and current.
• Attend and support the successful execution of functions and special events sponsored by the Association or its Chapter/s within the metro market, ensuring contract obligations met and payments current, and leveraging opportunities for member acquisition as detailed above.
• Assist with Chapter Board support of local Texas Pro Start educators, students, and the Texas Restaurant Foundation within the metro market.
• And all other duties as assigned.

• Bachelor’s Degree and minimum 3 years’ experience in membership engagement and sales, or minimum 5 years minimum special events/sales experience in the hospitality industry.
• Strong competency with Microsoft Office Suite (Office 365), Salesforce/CRM experience preferred.
• Excellent verbal and written skills, Comfortable presenting to large crowds.
• Proven attention to detail, highly organized, and able to handle multiple tasks simultaneously.
• Ability to maintain a consistently positive outlook towards all members and fellow staff.
• Previous experience in the hospitality/restaurant and/or association management/leadership is a plus.
• Job has some local travel required (not exceeding 30%) and some weekend work as events require.

• Associate

• Full-time

• Sales, Customer Service, and Project Management

• Non-profit Organizations
• Restaurants