Analyst , Digital Business

JOB DESCRIPTION

For Satvi Sheth

Business Analyst III – Self Service

Max Bill rate: ***

This role is Hybrid; candidates should be local

The Digital Business Analyst will support Self-Service capabilities with primary responsibility for making recommendations that will improve online adoption and customer experiences

• Collecting and analyzing data to create insights that lead to action.
• Working cross functionally to translate business goals and objectives into product features and user experiences.
• Measuring success and improvements through KPIs and metrics.
• Recommending enhancements to the self-service solutions through continuous analysis and feedback.
• Gathering business requirement gathering, analyzing them and translating them to functional and experiential recommendations.
• Performing data analysis on different data sources, consolidate multiple data sets and analyze the data accurately and efficiently.
• Organizing sessions to gather business context from Product Owners and documenting findings.
• Coordinating with users to determine and document business and user requirements, process flow definitions, and functional specifications

• Background in online analytics applications preferably Adobe Analytics is a strong plus
• Able to conceptualize and structure an analysis to achieve the desired business objective
• Picks up new concepts (e.g. process, policy, data structure) the first time
• Able to appropriately apply statistical methods (e.g. distributions, regressions, probability, sampling)
• Performs internal/external consistency checks
• Able to shapes requests (e.g. scope and deliverables) with customers to maximize effectiveness and efficiency
• Maintains focus on the end-product
• Utilizes a hypothesis-driven approach
• Appropriately utilizes an 80/20 approach to problem-solving
• Sets and refines direction as needed
• Ability to adapt to rapidly changing priorities
• Able to effectively multi-task and switch contexts
• Effectively completes goal-oriented assignments with limited supervision
• Has strong knowledge of up business process and policy concepts in multiple areas (e.g. customer setup and process flows)
• Able to proactively recognize next steps
• Well versed with Microsoft applications such as PowerPoint and pulling together clear, concise, and convincing presentations using mockups, data, and written context.
• Working in an Agile format using JIRA and Confluence to support workflow.