Customer Experience Sr Spclst

Customer Experience Senior Specialist

ENGIE North America Inc., Houston, TX, 77056.

As our Customer Experience Senior Specialist, you will support the management and day-to-day operations of our key account and strategic partner relationships. Reporting to the Strategic Account Services Manager, this role focuses on customer engagement, operational support, and performance tracking to deliver a seamless, high-quality experience for key account customers and channel partners. The ideal candidate brings a strong background in customer service, relationship management, and data‑driven decision‑making within the retail energy or broader energy sector.

This position is based in Houston, TX and reports to the Customer Experience Manager.

• Provide operational and analytical support to the Strategic Account Services Manager, ensuring strong customer relationships and service excellence.
• Serve as a key liaison for key account inquiries, offering timely resolutions and proactive support.
• Provide full front‑end support in onboarding new key accounts, working closely with the Sales team to ensure a seamless process.
• Assist in the management of key account communications, ensuring alignment with business objectives and sales strategies.
• Utilize Freshdesk or similar CRM platforms to track key account interactions, service requests, and issue resolution.

• Bachelor’s degree in Business, Marketing, or a related field; alternatively, seven (7) years of relevant work experience, in lieu of a degree.
• Minimum of five (5) years of experience in the retail energy or energy sector.
• Strong foundation in customer service and relationship management, including hands‑on experience in key account, partner, or customer‑facing operations.
• Experience using Freshdesk or similar CRM tools to manage partner interactions, service requests, and ongoing support.
• Knowledgeable in tracking, analyzing, and reporting on key performance indicators (KPIs) to improve partner satisfaction and overall business outcomes.
• Highly organized with strong attention to detail and ability to manage multiple priorities effectively.
• Excellent communication and problem‑solving skills, with the ability to clearly convey information to internal and external stakeholders.
• Ability to collaborate effectively within a dynamic sales organization and across cross‑functional teams.

• This role is eligible for our hybrid work policy.
• Must be willing and able to comply with all ENGIE ethics and safety policies.

Salary Range: $67,500 - $103,385 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus/incentive plan and emergency or on‑call pay.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well‑being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer‑paid short‑term and long‑term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.

We also offer supplemental benefits for full‑time employees that enhance emotional and physical well‑being through all stages of life, from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

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