Sr, Marketing Operations Manager

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

About The Role

We are seeking a strategic and analytical Senior Marketing Operations & Analytics Manager to lead our marketing operations function. This role will be instrumental in scaling marketing performance through efficient processes, integrated systems, and actionable insights. The ideal candidate has deep experience with marketing automation, lead management, data analysis, and cross-functional collaboration with Marketing, Sales, and IT.

Key Responsibilities

Marketing Operations

• Develop and optimize end-to-end marketing processes, including account management, scoring, routing, and lifecycle tracking
• Ensure data quality and compliance with privacy laws (e.g., GDPR, CCPA) across platforms

Analytics & Performance Measurement

• Design and manage marketing performance dashboards to track key KPIs such as pipeline contribution, conversion rates, and ROI
• Partner with Sales and Sales Ops to support forecasting and pipeline attainment goals
• Lead marketing attribution modeling to determine channel and campaign effectiveness

Cross-functional Strategy & Alignment

• Act as the primary liaison between Marketing, Sales, Rev Ops, and IT to ensure operational alignment and seamless data integration
• Provide insights and strategic recommendations to Marketing leadership based on data trends
• Support go-to-market planning with audience segmentation, TAM analysis, and targeting insights

Qualifications

• 7–10 years of experience in marketing operations, analytics, or revenue operations
• Deep experience with CRM and MAP platforms (e.g., Salesforce and Marketo)
• Proficiency in analytics tools (e.g., Tableau, Looker, Google Analytics, Excel/Sheets)
• Strong understanding of B2B marketing funnels, demand generation, ABM, and attribution modeling
• Exceptional problem-solving, communication, and project management skills
• Bachelor’s degree in marketing, business, analytics, or a related field (MBA a plus)

Preferred Attributes

• Experience in SaaS or tech-driven environments
• Familiarity with tools like 6sense, Caliber Mind, Sales Loft, or similar
• Strong change management skills and a systems-thinking mindset
• Passion for turning data into insights that drive growth
• Be a factory of creative solutions to solve problems other teams do not realize they have

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.