Manager, Customer Onboarding

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Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive – not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution – all by staying true to our values of transparency, integrity, innovation, and a service‑first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward – one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

This role has a 2 days/week onsite requirement in our Houston, TX office.

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
• Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
• Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
• Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
• Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
• Establish clear communication and project management protocols to ensure timely and successful implementations.
• Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
• Manage customer expectations and address any issues that may arise during the onboarding process.

• Bachelor’s degree in business, Communication, or a related field.
• 3+ years of experience in customer success, account management, or a related field within the SaaS industry.
• Proven track record of managing and improving customer onboarding processes.
• Strong leadership skills with experience in managing and motivating teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Proficiency in CRM and project management tools.
• Data‑driven mindset with a strong analytical approach to problem‑solving.
• Ability to work in a fast‑paced, dynamic environment.

• Build things that matter:
  • You have a love of building something new or improving on current processes and care about making a positive difference.
• We’re all entrepreneurs:
  • You love learning new things and are comfortable working in a startup‑like, dynamic environment – moving quickly, even in the face of ambiguity. You are a self‑directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
• Yes before no:
  • You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other:
  • You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work…