Service Order Management

Description

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range.

Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)).

The Service Order Management Specialist is responsible for accurately booking and maintaining service contracts, ensuring correct entitlements, and supporting timely, accurate billing for parts and labor. This role partners closely with Sales, Legal, Finance, and Field Service to generate and manage service quotes, process purchase orders, validate work against contract coverage, and resolve entitlement or billing discrepancies. The position also plays a key role in defining and improving scalable service order management processes, identifying bottlenecks, and supporting reporting and audits to enhance operational efficiency and customer satisfaction.

• Manage service contract bookings in coordination with Sales, Legal, and Finance and maintain service contract coding in CRM
• Maintain and update contract entitlements, ensuring accurate service delivery for billable parts and labor
• Generate service quotes, track approvals, and manage incoming POs
• Partner with Field Service to validate work against contract coverage and ensure proper invoicing
• Monitor service activity and proactively resolve entitlement or billing discrepancies
• Collaborate cross-functionally to define and document scalable service order management processes
• Identify process bottlenecks and implement solutions to improve turnaround time, accuracy, and customer satisfaction
• Support reporting and audits related to service contracts and order management
• Process customer orders for spare parts as required.

• 5+ years of experience in order management, contract administration, or service operations, ideally in a high-growth or startup environment
• Strong attention to detail and operational discipline
• Experience with ERP, CRM, and order processing systems (e.g., Salesforce, SAP, Net Suite)
• Excellent communication and cross-functional collaboration skills
• Self-starter with a continuous improvement mindset and ability to thrive in ambiguity
• Experience in the medical device or capital equipment industry a plus

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.