General Manager – Business Operations & Commercial Enablement

Job Description

The General Manager – Business Operations & Commercial Enablement is a senior, hands‑on leader responsible for scaling the company’s operational backbone while driving disciplined commercial execution.

This role combines corporate operations leadership with general management accountability, overseeing sales operations, business processes, internal governance, and cross‑functional execution. The General Manager ensures that systems, people, and workflows are aligned to support profitable growth, strong customer delivery, and operational excellence.

Key responsibilities include:

• Act as the operational right hand to the CEO, translating strategy into execution

• Drive company-wide operating cadence, including weekly execution reviews, monthly performance dashboards, and quarterly business planning

• Own cross‑functional alignment across Sales, Projects, Finance, HR, and Leadership

• Ensure accountability for outcomes, not just activity

Business Operations Leadership

• Build and lead the corporate operations function, covering sales operations, internal processes, governance, and administrative controls

• Establish, document, and enforce standard operating procedures (SOPs) across teams

• Oversee compliance with internal policies, audit readiness, and documentation discipline

• Design scalable operating models that support growth without unnecessary complexity

Sales Operations & Commercial Enablement

• Own CRM integrity and discipline across Sales and Program teams (Zoho CRM)

• Ensure complete and auditable sales records for accounts, contacts, opportunities, deal stages, values, close dates, and activities

• Own proposal creation and lifecycle management using Panda Doc

• Ensure NDAs and commercial documents follow approved templates and controls

• Maintain centralized, compliant records of all commercial agreements

• Maintain real‑time pipeline visibility and produce weekly pipeline reports and monthly commercial performance summaries

• Proactively identify stalled, aging, or at‑risk opportunities

• Oversee structured follow‑ups on RFQs, proposals, and NDAs and ensure all customer interactions are logged

Financial & Performance Management

• Partner with Finance to support budget tracking, cost discipline, and revenue forecasting accuracy

• Ensure commercial activity translates into predictable cash flow

• Provide leadership with data‑driven insights on profitability, utilization, and ROI

People, Process & Systems

• Build a culture of ownership, process discipline, and continuous improvement

• Partner with HR on role clarity, performance management, and capability development

• Mentor managers and high‑potential team members

• Own the operational systems stack, including Zoho CRM, Panda Doc, Docu Sign, and reporting dashboards

• Identify workflow gaps and lead process improvements and automation initiatives

Requirements

• Bachelor’s degree in Business, Operations, Finance, or a related field (MBA preferred)

• 10+ years of experience in operations leadership, general management, or business operations

• Strong experience in sales operations, commercial enablement, and revenue operations

• Proven ownership of CRM systems and enforcement of data integrity and reporting discipline (Zoho CRM strongly preferred)

• Hands‑on experience with proposal and document management tools such as Panda Doc and Docu Sign

• Demonstrated ability to build, document, and enforce SOPs and operational controls

• Experience leading cross‑functional teams across Sales, Finance, HR, and Operations

• Strong understanding of pipeline management, forecasting, and performance reporting

• Experience supporting budgeting, cost control, and financial performance in partnership with Finance

• Highly structured, analytical, and data‑driven approach to decision making

• Strong executive communication and stakeholder management skills

• Ability to operate effectively at both strategic and hands‑on execution levels

• Proven experience scaling operational systems in a growing organization

• Houston‑based or willing to work locally in a hybrid/on‑site environment

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