Senior Account Manager

Senior Account Manager – Promotional Products

Reports To: VP of Sales

Location: Houston, TX

Position Summary

We are seeking an experienced Account Manager to own and grow a high-volume, established client account within the promotional products industry. This role focuses on expansion within an existing account through exceptional service, proactive relationship management, and disciplined operational leadership.

Key Responsibilities

Account Ownership & Client Growth

• Serve as the primary strategic and day-to-day point of contact for a key client account
• Build deep knowledge of client brand standards, compliance requirements, and marketing goals
• Drive organic account growth through upselling, cross-selling, and proactive program recommendations
• Conduct regular account reviews, forecasting, and planning sessions with internal leadership and the client
• Maintain strong client relationships and manage expectations

Operational & Brand Compliance

• Ensure all products, programs, and communications align with client brand guidelines
• Oversee order accuracy, proofs, vendor coordination, and production timelines
• Partner with sourcing, art, production, and fulfillment teams to deliver flawless execution
• Maintain documentation, SOPs, and account processes
• Track performance KPIs including SLA compliance, order accuracy, turnaround time, and client satisfaction

People Leadership & Workflow Management

• Directly manage two dedicated account team members
• Own the account’s daily workflow, pipeline, and production calendar
• Assign and prioritize tasks, manage workloads, and delegate responsibilities to ensure on-time fulfillment
• Monitor workload and production queue health, including capacity, deadlines, and prioritization, to prevent bottlenecks.
• Provide coaching, feedback, training, and performance management for support personnel
• Establish best practices, workflows, and accountability standards
• Act as escalation point for issues, approvals, and complex client requests
• Ensure all client requests are tracked, assigned, executed, and closed out properly

Measure of Success

• Client retention and satisfaction
• Account growth and expansion
• SLA compliance and on-time delivery
• Order accuracy and execution quality
• Team efficiency and workload management

Required Experience & Qualifications

• 3–5+ years managing complex, high-volume accounts in promotional products
• Proven ability to run account pipelines, delegate work, and lead workflows
• Strong understanding of brand guidelines and corporate marketing standards
• Experience farming and growing existing accounts
• Excellent communication, organizational, and leadership skills
• High attention to detail with strong problem-solving ability
• CRM and order management system proficiency
• Team leadership and coaching
• Workflow and capacity management
• Client relationship management
• Strategic account planning
• Brand stewardship
• Process improvement
• Escalation and conflict resolution
• Multitasking in high-volume environments

Why Join Us

• Lead a dedicated team on a marquee account
• Own a defined, scalable book of business
• Competitive base + performance-based incentive
• Long-term growth opportunity

Houston, TX $-$