Sales Support Specialist

Build a stable career supporting complex operations that keep critical industries moving. Step into a fast-paced, professional environment where accuracy, responsiveness, and technical understanding truly matter. This role offers long-term growth, cross-training, and exposure to global business operations.

Primary Services is excited to announce the role of Sales Support Coordinator for a large, well-established organization operating within the energy and industrial services sector. This position supports a high-volume, B2B-focused operation and plays a key role in coordinating orders, documentation, and customer communications for service-driven projects. The Sales Support Coordinator will interact with internal teams and external business clients, handling order flow from entry through invoicing while adapting to evolving priorities in a dynamic environment.

• Manage material and parts orders for service jobs, coordinating closely with purchasing teams to confirm availability and timelines.
• Enter and maintain sales orders, invoices, and related data within ERP systems.
• Monitor and manage shared email inboxes, ensuring timely and accurate responses to customer and internal inquiries.
• Create, review, and process work orders and service documentation, including time-sensitive emergency service requests.
• Generate quotes and process domestic and international parts orders, ensuring adherence to export and compliance requirements.
• Support cross-training initiatives, including international parts, sales order entry, and expanded administrative functions.
• Provide professional B2B customer support via phone and email outside of a call center environment.
• Maintain accurate tracking logs, documentation files, and order records across multiple systems.

• Minimum of 3 years of customer service experience in a B2B environment.
• Prior experience supporting petrochemical, oil and gas, or industrial service operations preferred.
• Demonstrated experience using ERP systems for sales order entry and invoicing.
• Typing speed exceeding 60 words per minute.
• Proficiency with Microsoft Outlook and Excel.
• Experience managing purchase orders, work orders, and service-related documentation.
• Familiarity with Sage, Salesforce, Salesforce Field Services, or SAP preferred.
• Ability to work efficiently across multiple systems in a fast-paced environment.
• Exposure to international orders or export compliance considered a plus.

This opportunity is well-suited for an experienced professional seeking stability, responsibility, and continued skill development within a large-scale organization.