Associate Director, Administrative Services

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair
360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director to join our Administrative Services organization.

Responsibilities:

Collaborate with Administrative Services leadership and other key stakeholders to develop and execute Administrative Services strategy and priorities aligned with the broader Administrative and Office Experience (AOE) vision, including service delivery, technology adoption, and future-state support models

Serve as a strategic advisor to functional leaders, building trusted relationships to understand business priorities, align Administrative Services capabilities and support strategies, proactively develop solutions that enable business outcomes, and drive continuous improvement through innovative support models and operational best practices

Manage and prioritize business initiatives, support requests, and operational needs by assessing complexity, urgency, capacity, risk, and business impact to drive effective resource allocation, governance, and service delivery decisions

Assess and address evolving business and operational needs through strategic planning, workforce planning, financial management, performance management, and technology-enabled solutions; establish oversight of service standards, capacity, risk, and performance metrics to ensure alignment with organizational objectives

Oversee complex projects, organizational initiatives, and change management efforts by developing communication strategies, anticipating business impacts, and guiding stakeholders through operational, organizational, and service model changes

Lead innovation, process improvement, and support model optimization efforts, leveraging onshore, offshore, specialized, and technology-enabled resources to enhance efficiency, scalability, and service quality; coach and develop geographically dispersed teams while serving as a change agent and champion of AOE and Administrative Services strategy

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

Minimum seven years of recent experience in business, management, and administrative services, including people, operational, and financial management; prior leadership experience managing teams and supporting complex business operations

Bachelor's degree or higher from an accredited college or university is required

Possess strong skills in strategic planning, situational assessment, problem solving, and negotiation; ability to influence decisions, manage risk, lead change, and build trusted relationships with senior stakeholders; previous experience with offshore engagement/management

Proven ability to collaborate with organizational leadership on strategy development, workforce planning, resource allocation, and execution of business and change management initiatives; experience driving process improvements, service delivery enhancements, and organizational priorities

Excellent verbal and written communication, collaboration, analytical, and presentation skills; capability to lead high-performing teams, develop talent, manage competing priorities, and effectively communicate with all levels of the organization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national…