Manager of Operations Support; Advanced Therapies

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The Operations Support Manager leads the operational support functions of the Advanced Therapies program, including scheduling, inventory management, processing coordination, accreditation readiness, business reporting, operational planning, and process improvement activities.

The role serves as a key operational partner to the Director, Advanced Therapies and provides leadership for operational support resources while coordinating activities across clinical, quality, finance, donor collections, and corporate support functions.

The position is responsible for ensuring operational readiness, supporting accreditation and regulatory requirements, monitoring program performance, and implementing initiatives that support growth, scalability, and operational excellence.

• Coordinate operational support activities across scheduling, inventory management, product processing, and program support functions.

• Serve as the primary operational liaison between Advanced Therapies and internal stakeholders, including Finance, Human Resources, Donor Collections, Quality, and Medical Leadership.

• Facilitate communication and coordination across departments to support program objectives and operational effectiveness.

• Support implementation of new initiatives, services, technologies, and operational improvements.

• Monitor operational activities and elevate issues, risks, or resource needs as appropriate.

• Serve as the primary liaison to Corporate Quality and coordinate quality-related operational activities, accreditation requirements, audit readiness activities, and compliance-related operational support.

• Coordinate FACT, AABB, FDA, client, and regulatory readiness activities across the program.

• Coordinate implementation readiness activities associated with new clients, products, protocols, and service expansions.

• Provide oversight of scheduling, processing, inventory management, chain-of-custody, and product traceability activities.

• Ensure operational processes are performed in accordance with established regulatory, accreditation, client, and organizational requirements.

• Monitor workload trends, utilization, and operational capacity.

• Support collection readiness activities and operational planning.

• Identify and implement process improvements that enhance efficiency and scalability.

• Develop and maintain operational dashboards, scorecards, reports, and performance metrics.

• Analyze operational, scheduling, inventory, utilization, and productivity data to support decision-making.

• Prepare reports, presentations, and recommendations for Advanced Therapies leadership.

• Monitor trends, risks, and opportunities and elevate concerns as appropriate.

• Support forecasting, capacity planning, workforce planning, and operational performance reviews.

• Monitor collection volumes, client demand forecasts, operational capacity, and program utilization trends.

• Support operational readiness activities associated with program growth, implementation projects, accreditation activities, and center readiness initiatives.

• Coordinate implementation of process improvements and workflow enhancements.

• Coordinate operational preparation and follow-up activities associated with audits, accreditation reviews, and regulatory inspections.

• Support the development and maintenance of operational policies, procedures, work instructions, forms, and other controlled documentation.

• Review operational…