Product Implementation Specialist

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FT Hourly Full-Time Clerical Houston, TX, US

Who we are:

Manhattan Life Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to Manhattan Life’s enduring history, and an indicator of the reliability of our future. Manhattan Life’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide.

Manhattan Life offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development, and a company-wide wellness program.

Scope and

Purpose:

We are seeking a Product Implementation Specialist to work in our busy and growing operations. As our new Product Implementation Specialist, you will be responsible for performing a variety of tasks that will directly impact the implementation of new insurance products within Manhattan Life operations. You will become a resource for product related questions including and not limited to the following: interpreting policy provisions, managing plan code and policy form set-up, creating and revising premium and benefit factor tables, as well as basic querying of our insurance database.

Duties and Responsibilities:

• Maintain knowledge of the life cycle of an insurance application to ensure any related business processes run smoothly.
• Learn the different components of our administration system, that relate to product implementation.
• Establish and maintain quality standards when making product and/or system changes.
• Identify operational requirements for a product and develop processes and procedures to streamline departmental procedures.
• Partner with other team members to review and test different programs and applications to ensure all contractual, regulatory, and procedural requirements are met.

Minimum Qualifications:

In lieu of prior insurance experience, a bachelor's degree in Business, Management, Finance or similar will be considered.

Knowledge, Skills and Abilities:

• At least two years of prior professional experience working with New Business, Policyholder Services, and/or Claims preferred.
• Strong organizational skills with a high attention to detail.
• High proficiency with using Microsoft Excel.
• Excellent interpersonal and communication (both written and verbal) skills.
• Ability to follow instructions, take initiative on tasks that are assigned to you while also collaborating with other team members, work within tight deadlines, and follow priorities as set by the department manager.
• Ability to work in an open office environment and work with business leaders from various departments.

Travel Requirements:

This position may require light travel within a ten-mile radius from one office location to another as needed.

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required…