Operational Excellence & CPI Manager

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At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip‑top shape.

• Serve as a trusted partner to local Base Maintenance leadership, providing thought partnership on operational performance, identifying constraints and opportunities, and helping shape practical improvement priorities across assigned station(s)
• Provide day‑to‑day direction and coordination for local continuous improvement work and, where applicable, support the development of assigned team members
• Own and manage a local portfolio of continuous improvement initiatives across assigned station(s), delivering measurable improvements in operational performance, productivity and efficiency
• Lead structured problem‑solving efforts to address local Base MX performance gaps such as missed KPIs, productivity shortfalls, delays and repeat issues
• Collaborate with Process Standards, Projects & Execution, Analytics, Process Management Experts and local stakeholders to align priorities, embed improvements into standard processes and validate sustained outcomes
• Establish local sustainment plans and performance tracking mechanisms to ensure improvements are embedded, monitored and maintained over time
• Support implementation of Tech Ops and regional initiatives by translating changes into the local Base Maintenance operating environment and ensuring they are effectively executed and adopted at the station level
• Represent local field realities, constraints and readiness needs so initiatives are practical and executable
• Build and reinforce a culture of continuous improvement at the station level, coaching supervisors and frontline teams in structured problem‑solving and Lean practices
• Support the development of a CI education and training program and encourage adoption of continuous improvement routines in day‑to‑day operations
• Drive consistent and effective deployment of initiatives across the network, reinforcing accountability, adoption and execution at the station level
• Provide visibility into local process performance, initiative progress, risks and realized operational and financial impact, and ensure station‑level sustainment mechanisms are in place

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience
• Industrial Engineering, Business, Supply Chain
• Airframe & Powerplant (A & P) or equivalent practical experience
• Lean Six Sigma Green Belt or equivalent continuous improvement certification or work experience
• 3+ years of experience in continuous improvement, operations or process optimization within a complex operational environment
• Experience leading large, cross‑functional improvement initiatives or transformation efforts
• Demonstrated experience leading improvement initiatives that resulted in measurable operational or financial impact
• Experience working with data and analytics to identify opportunities and validate results
• Strong problem‑solving and analytical skills, with experience in root‑cause analysis and structured problem‑solving
• Ability to influence and partner effectively with frontline…