Sales Operations Manager

Alba is the Customs and Logistics Authority. The success we bring to our customers means we’re looking for talented individuals to join our team.

If your primary focus is on customer success, and you have experience in the customs brokerage, trade compliance, or logistics field, we want to speak with you.

Review our currently available positions below to see if we have a role for you.

Don’t see anything just yet? Contact us and tell us a little about yourself.

Let’s see what might be in our plan…

“I love that no two days are the same. Every day is a different puzzle to solve, and I get to work alongside incredibly talented people with decades of experience.”
Matthew Micali Key Account Manager “One of the things that has kept me engaged throughout my career at Alba is the dynamic nature of the business. The relationships I’ve built and the opportunity to contribute to our customers’ success have been especially meaningful.”
Lori Rosario VP of Business Development

Position: Sales Operations Manager Location: Houston, TX
Job :203 # of Openings:1

Sales Operations Manager
THE ALBA GROUP | Commercial | Houston, TX Title Sales Operations Manager Company Alba Wheels Up International (the Alba Group)
Reports to Alexandra Kleinschmidt, EVP Commercial Location Houston, TX (confirm onsite, hybrid or remote)
Type Full-time, exempt Scope Commercial operations across all five Alba Group brands Systems Hub Spot, Revenue Vessel, Clarity / Power BI (reporting), advanced Excel, AI tools. Cargo Wise and netCHB a plus.

ABOUT THE ALBA GROUP The Alba Group is a national customs brokerage, freight forwarding and trade compliance platform backed by Southfield Capital. We operate five brands:
Alba, Advance Customs Brokers International (ACB), John

A. Steer Company, The Perishable Specialist (PSI) and Cobalt Wine Logistics. Our clients are importers in perishables and fresh produce, retail and apparel, wine and spirits, and semiconductors and electronics. We win on expertise and value-add solutions, not on rates. We are building one commercial engine across all five brands, and this role sits at its center.

THE ROLE The Sales Operations Manager owns the commercial data, process and coordination behind the Alba Group's sales and account management teams. You make sure our CRM data is right, our sellers walk into client conversations with real importer insight, and our internal meetings happen on time with the right people in the room. You work alongside our sales support coordinator, who handles day-to-day CRM updates.

You own the standards, the processes and the analysis. You partner daily with the EVP Commercial, sales, account management, trade advisory, pricing, operations and implementation.

WHAT YOU WILL OWN

CRM data management

• Own the integrity of commercial data in Hub Spot across all five brands: accounts, contacts, opportunities and activity.
• Set data standards and guide the sales support coordinator on day-to-day updates so records stay clean and complete.
• Audit data regularly, fix gaps and duplicates, and keep Hub Spot aligned with Revenue Vessel.
• Run a weekly pipeline hygiene check for stale deals, missing next steps and past-due close dates, and send each seller their list.

Hub Spot dashboards and reporting

• Build and maintain Hub Spot dashboards and reports for sales, account management and leadership.
• Pull and interpret revenue reporting from Clarity / Power BI to support commercial reviews.

Importer analysis and prospecting

• Analyze importer activity using trade data and importer intelligence tools: volumes, ports, origins, commodities, current brokers and forwarders.
• Use advanced Excel and AI tools to work through large importer data sets quickly.
• Turn that analysis into…