Client Engagement Manager

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Date:
Oct 1, 2026

Location:

Any city, TX, US, 99999

Work Mode:
Virtual (Exception only)

Put your passion to work and grow your career by learning from healthcare innovators and mentors. By joining our team, you’ll work with industry pioneers who do incredible things to move healthcare forward. From day one, you’ll work on exciting projects that make a meaningful impact on people’s lives. You’ll also have incredible opportunities to learn and develop your skills by joining a collaborative team that celebrates and embraces our differences.

We have comprehensive leadership and technical development academies to help build your skills and fulfill your career aspirations.

As a Client Engagement Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

This position is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments. The Client Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.

• Prepares & monitors budget and revenue expectations for assigned client(s).
• Works with client(s) to develop project approach and implementation plans.
• Oversees development and implementation.
• Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• Communicates/interfaces regularly with client(s).
• Creates agendas and provides recaps for all client touchpoints.
• Directs Gainwell contract operations to ensure successful delivery of services to client(s).
• Identifies and continually seeks new sources of revenue.
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• Manages client relationship; responsible for ensuring client satisfaction.
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.
• Supports collaboration between client engagement team, internal departments and operations staff.
• Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.

• 5+ years of relevant professional experience in lieu of a bachelor’s degree

Preferred experience in one or more of the following areas:

• Health insurance or healthcare-related industries
• Client services, customer success, or business administration
• Healthcare policy, regulations, or compliance
• Highly regulated industries with complex compliance requirements (e.g., healthcare, finance, government services)
• Large-scale client relationship management or strategic account management

• Remote
• Quarterly travel
• Ability to support west coast clients in PST as needed.

Applications for this role will be accepted until 10/19/2026.

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The pay range for this position is $52,900.00-$75,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your…