GasQuest Development Lead: Systems & Process Improvement

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feed stocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate.

As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at

We are currently looking for a Gas Quest Development Specialist I / II / Sr / Lead in Houston, TX or Owensboro, KY.

Position

Description:

Join Boardwalk's Gas Quest team and play a key role in shaping the technology, processes, and customer solutions that support critical natural gas transportation and storage operations across our pipeline systems. In this role, you'll partner with commercial, customer service, accounting, and IT teams to drive business improvements, lead system enhancements, solve complex operational challenges, and influence the future of Gas Quest.

We welcome candidates with experience in the natural gas or energy industry, as well as professionals from other industries who have demonstrated success in project management, business analysis, process improvement, systems implementation, or operational excellence. The ideal candidate is a collaborative problem-solver who enjoys driving business improvements, leading change, and partnering across functions to deliver results.

RESPONSIBILITIES:

• Business Partnership & Solution Development. Partner with business and technical teams to identify opportunities, solve complex business challenges, and enhance Gas Quest capabilities.
• Project & Enhancement Delivery. Lead system enhancement initiatives from discovery through implementation, including requirements gathering, planning, testing, deployment, and user adoption.
• Business Analysis & Process Improvement. Analyze business processes, operational needs, and stakeholder feedback to develop practical, scalable solutions that improve efficiency and customer experience.
• Stakeholder Engagement & Prioritization. Facilitate discussions with cross-functional stakeholders to define requirements, evaluate solutions, manage priorities, and align on project objectives.
• Testing & Implementation Readiness. Coordinate testing activities, issue resolution, and implementation readiness to support successful project delivery and system performance.
• Operational Support & Issue Resolution. Serve as a trusted resource for system, process, and operational issues related to commercial, contracting, billing, accounting, scheduling, and customer service functions.
• Training & Knowledge Management. Develop and maintain process documentation, training materials, and communications that support knowledge sharing and user readiness.
• Compliance & Continuous Improvement. Support regulatory, contractual, and company compliance requirements while driving operational excellence and continuous improvement initiatives.

REQUIRED SKILLS, KNOWLEDGE, AND

EXPERIENCE:

• Relevant experience in natural gas contracting, billing/accounting, or scheduling; or experience in project management, business analysis, process improvement, or a related discipline
• Strong organizational, analytical, problem-solving, and interpersonal skills
• Ability to manage multiple requests or projects, set appropriate priorities, meet deadlines, and adapt to changing business needs
• Ability to work effectively with business users, technical teams, leadership, customers, and other stakeholders
• Ability to facilitate discussions, gather information, resolve ambiguity, and translate business needs into clear requirements and action plans
• Strong written and verbal communication skills, including the ability to prepare business documentation and deliver training
• Working knowledge of…