Senior Manager, Field Operations, MRO Services

Job Description

Senior Manager, Field Operations, MRO Services

ALLSERV | Houston, Texas

Reports to: Vice President of Operations

Location: United States, Houston preferred. Travel is heavy during the initial onboarding and program phase, including extended international assignments, then settles to about 30 percent

Type: Full time

Start: Immediate

About the opportunity

Every asset intensive company has the same problem: nobody fully trusts the inventory and equipment data in their ERP. Part numbers are wrong, manufacturers are hidden behind OEM labels, duplicates multiply, and the people who need a part at two in the morning cannot find it. For twenty years the industry has answered with periodic cleansing projects that decay the moment they finish.

ALLSERV built ARIVA to end that cycle. ARIVA is an inventory intelligence platform that turns the work companies already have to do, physical counts, cycle counts and asset walkdowns, into a continuous master data improvement engine. Field teams capture items and nameplates on a mobile app that works offline on any rig, plant or warehouse. ARIVA then uses AI and an industrial knowledge graph to identify the true manufacturer and part number, extract specifications, detect duplicates, flag discontinued items and deliver governed, auditable corrections back to SAP, IFS or any ERP.

Master data stops being a project and becomes a process.

Our customers include offshore drilling contractors, energy companies and industrial manufacturers, and demand is ahead of our ability to deliver. We are hiring a Senior Manager, Field Operations to roll ARIVA out across large multi site programs, run the field teams that execute them, and help build the operating model for a company that is growing fast and finally solving the inventory and asset master data problem for good.

What you will do

• Lead large, deadline driven field programs: wall to wall inventory counts, asset and equipment verification, and warehouse optimization across multiple sites running in parallel, onshore and offshore, in the US and internationally.

• Own the program plan from mobilization to closeout: staffing, logistics, site access and credentials, daily production targets, quality control, client reporting and acceptance, all executed through ARIVA.

• Build and run field teams of 30 or more, including ALLSERV staff, contractors and local labor partners, and drive the visa, site access, medical and safety clearance processes that put people on site when the plan says they will be.

• Protect data quality at the point of capture, because the enrichment and catalog services downstream depend on what the field teams collect.

• Manage client stakeholders across finance, maintenance and supply chain, including daily progress reporting, issue escalation, exception review and location closeout under contractual KPIs.

• Hand field findings cleanly into the catalog and master data services team so the ongoing governance work starts from a verified baseline.

• Standardize how we deliver: mobilization playbooks, team structures, production norms, quality checks and closeout packs that make every engagement repeatable.

• Own engagement level profitability: staffing plans, utilization, reimbursables, change control and margin against the approved budget.

• Develop team leads and count supervisors who can run sites without you present.

• Partner with sales on scoping and pricing so what we sell is what we can deliver, and bring field reality back to the product team so ARIVA keeps getting better.

What you bring

• Seven or more years in materials, supply chain, warehouse or maintenance operations in oil and gas, offshore drilling or heavy industry, including time on site. You know what a rig storeroom…