Operations Systems Analyst

Under the general supervision of the Operational Services Director, the Operations Systems Analyst is responsible for developing, implementing, administering, and continuously improving digital systems that support park maintenance operations, contractor management, and departmental service delivery.

This position serves as the primary departmental resource for Open Gov and Categraph, ensuring both platforms are effectively configured and utilized to streamline workflows, monitor contractor performance, track maintenance activities, and support operational decision-making.

The analyst works collaboratively with parks operations personnel, procurement staff, external contractors, and other county departments to establish standardized processes, improve data accuracy, strengthen accountability, and maximize operational efficiency.

• Develop, configure, and maintain operational workflows, forms, dashboards, and reporting tools within Open Gov and Cartegraph.

• Identify opportunities to automate administrative processes and reduce manual entry.
• Develop systems to track park maintenance contracts, including mowing, landscaping, tree maintenance, playground maintenance, and other contracted services.
• Configure workflows for assigning, scheduling, documenting, and verifying contractor work.
• Establish performance monitoring tools to track service completion, contractual obligations, deficiencies, and corrective actions.
• Develop electronic inspection forms and verification procedures to document contractor performance against established service standards.
• Maintain records of contractor activities, work histories, service frequencies, and performance metrics.
• Support invoice reconciliation by comparing contractor billing again documented services, inspections, and completed work.
• Develop automated notification and escalation procedures for overdue assignments, incomplete work, and unresolved deficiencies.

• Analyze operational data to identify service gaps, recurring maintenance issues, and opportunities for cost savings.

• Assist in developing asset management strategies that support long-term maintenance planning and resource allocation.

• Train departmental employees, supervisors, and authorized contractors on system functionality and established procedures.
• Develop user guides, standard operating procedures, training materials, and workflow documentation.
• Support the implementation of new technology initiatives and the transition from manual processes to digital workflows.

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This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

• A bachelor's degree in a listed or related field, plus 3 years of progressively responsible experience in operations management, asset management, business systems administration, or a related area;
• A two-year postsecondary program in business or a related field, plus 5 years of business experience, including 3 years in a relevant area;
• An equivalent combination of education, training, and experience.

• Strong technical aptitude and ability to configure, administer, and troubleshoot software systems.
• Knowledge of operational workflows, contract administration, and maintenance management practices.
• Ability to translate operational requirements into practical digital solutions.
• Strong analytical skills with the ability to interpret data and communicate findings.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, establish priorities, and meet deadlines.
• Effective communication skills ability to train employees with varying levels of technical experience.
• Ability to work independently while collaboratively with cross-functional teams.
• Commitment to continuous improvement, operational accountability, and public service excellence.

Qualifying education, experience, knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting…