Manager, Client Success

Landmark Ventures is looking for aManager, Client Successto join our Events & Experiences team.

We work with leading global brands and high-growth B2B companies to bring the right people together – through intimate VIP dinners, executive round tables, curated experiences, summits and other high-impact gatherings.

Our clients come to Landmark because we know how to convene extraordinary people and create experiences that lead to meaningful relationships and business outcomes.

We’re looking for someone who can help make that experience exceptional from the client’s side.

As a Manager, Client Success, you’ll become a trusted day-to-day partner to a portfolio of Landmark clients. You’ll help them think through what they should do, where they should do it, when it should happen, who should be in the room and how to make each experience successful.

You’ll also make sure things happen.

You’ll navigate calendars, prepare for client calls, coordinate with our internal teams, answer operational questions, develop speaker materials, help recruit the occasional executive or speaker, track commitments and anticipate what’s needed next.

And because you’ll understand our clients deeply, you’ll help identify where Landmark can support our partners to do more – another dinner, another city, another audience, another experience or another way to help them achieve their goals.

This is not traditional account management. And it isn’t event production.

It’s a relationship-driven role at the intersection ofclient success, executive experiences and execution.

• Own the Client Experience
  • Become someone our clients trust, rely on and genuinely enjoy working with.
  • You’ll serve as a primary day-to-day contact for a portfolio of clients, developing a strong understanding of their businesses, people, priorities and objectives.
  • You’ll lead and participate in client calls, keep everyone aligned on decisions and next steps, answer questions quickly and make sure clients always know where things stand.
  • You’ll learn how each client likes to work and anticipate what they need before they have to ask.
  • Most importantly, you’ll make Landmark feeleasy to work with– responsive, thoughtful, organized and dependable.
• Help Clients Build Great Experiences
  • Our clients don’t always arrive knowing exactly what they should do.
    
    That’s where you come in.
  • You’ll help clients think through their calendars and advise them on opportunities for VIP dinners, executive round tables, experiences and other gatherings.
  • Should they host something around a major conference? Which city makes sense? What audience should they bring together? Dinner or roundtable? Who should speak? What would make the conversation compelling? When should planning begin?
  • You won’t need to know all the answers on day one. You’ll learn from an experienced team that produces hundreds of events and experiences each year and gradually develop the judgment to become a trusted advisor yourself.
  • Over time, we want clients calling you not simply to ask“Where does my event stand?”but“What do you think we should do next?”
• Be the Quarterback
  • Great client service requires great execution.
  • You’ll sit between the client and Landmark’s teams and help keep everyone moving in the same direction.
  • You’ll coordinate with colleagues across event production, venues, programming, attendee recruitment, marketing, creative and leadership. You’ll translate client conversations into clear actions, owners and deadlines and make sure commitments don’t disappear between meetings
  • Depending on the engagement, that might mean helping to:
    • Build and maintain an event calendar or account plan
    • Prepare agendas, meeting briefs and client updates
    • Coordinate event concepts, dates, markets and venues
    • Develop speaker guides,…