Program Management Leader

Job Title

Program Management Leader

Job Description Summary

This role will work closely with key client operational and project management leaders to provide supplemental governance, organization and operational control for the client’s CRE leaders. The role will report directly to the Account Director with a dotted line accountability to the P&P Platform to enact C&W best practices for Project Management Delivery.

Job Description

The Program Management Lead provides three primary functions:

1. Corporate Real Estate COE Operational Governance & Oversight

2. Capital Planning Governance & Oversight

3. Scheduling Support for specific/critical projects

Each primary function is detailed below.

CRE Center of Excellence (COE) Scope of Services

The PMO provides structure for the delivery of corporate real estate services by developing and implementing a global framework that leverages specific points of collaboration with other real estate functions, such as transactions, strategic planning, occupancy, and facilities management. Specific responsibilities include:

• Partnering with other TIAA CRE functions and stakeholders to identify key points of interaction and developing/implementing a program-level controls/governance solution for the full project lifecycle
• Leveraging existing processes in place for transactions, lease administration, occupancy strategy, project management, and facilities management
• Establishing a means by which either TIAA or the C&W PMO can effectively monitor all critical activities within the lifecycle of leased locations
• Monitoring service provider performance against agreed KPIs and SLAs. This includes identifying trends, abnormalities, or performance gaps and escalating these to TIAA for review or intervention. Ensuring that performance data is captured consistently across all regions
• Oversee a team of controls specialists and technical resources responsible for:
  • Developing and maintaining a library of reports and/or dashboards
  • Managing and administering the governance of operational playbooks, process maps, and templates to facilitate global consistency via a centralized global template repository
  • Engaging third-party project managers to properly assess and ensure full compliance with the project delivery expectations set forth in the TIAA Project Management Delivery Playbook
  • Tracking & reporting lack of compliance with established processes to TIAA along with recommendations for remediation
  • Conducting regular, rigorous data validation and quality checks on inputs received from third-party project managers
  • Tracking and reporting data integrity status to TIAA and recommend solutions to resolve identified data gaps or inconsistencies with the respective data owners

Develop and facilitate an end-to-end global capital planning process, ensuring that the portfolio’s financial requirements are accurately captured, prioritized, and tracked, including:

• Facilitate the intake and prioritization of project pipelines as directed by client
• Support scenario analyses and data consolidation to ensure the capital plan remains aligned with the evolving needs of client’s portfolio
• Verify the completeness and accuracy of submissions to the capital plan
• Analyze and interpret monthly performance data to track progress against the capital plan, highlighting any variances observed on key elements such as scope, schedule, and cost
• Support quarterly re-forecasting and commercial reviews by providing the insights required to evaluate trends as part of rolling and multi-year capital planning
• Drive the process for identifying and surfacing exceptions within the capital plan

Project Scheduler Consultant (“Scheduler”)
Essential Responsibilities:

For a…