Account Implementation Program Consultant
Listed on 2026-11-05
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Business
Client Relationship Management, Change Management, Business Analyst
CBRE's Account Management business is growing, and the need to operationalize new accounts is critical to successful onboarding. The Account Implementation Program Consultant owns the end-to-end implementation lifecycle from the signing of the Master Service Agreement (MSA) until the account is fully launched with the ongoing account team. This role coordinates the supporting departments and activities against a standardized process ensuring every client successfully begins their relationship with CBRE.
This role requires strong organizational skills, a process-oriented mindset, the ability to effectively communicate and navigate upward while driving alignment across a matrixed organization. The Account Implementation Program Consultant maintains the operational infrastructure that makes structured, repeatable onboarding a reality for every new account.
Ideal candidate will work Eastern or Central time zone hours.
What You'll Do:- Own the execution of the account implementation plan from MSA signing through Business-as-Usual (BAU) launch, tracking milestones and serving as the primary coordination point across Finance, People, Operations, Transitions, and Broker teams.
- Partner with the Sales & Solutions team to translate the Implementation Blueprint into account specific action plans; facilitate kickoff calls, progress meetings, and ongoing status updates with stakeholders.
- Build and maintain an Account-specific Implementation Playbook; track and report implementation status to leadership and manage the structured handoff to BAU teams.
- Confirm all Account Hub inputs are in place prior to BAU including client codes, Project IDs, People Soft configurations, labor allocations, and billing structures; coordinate with Finance on P&L visibility and Power BI reporting readiness.
- Serve as the communication link between Account Management leadership and departmental implementation teams; coordinate with the Transitions team to ensure clean client-facing handoffs.
- Support change management and training for new process adoption across markets, broker teams, and supporting departments.
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