Account Manager

The Account Manager serves as the primary commercial owner of assigned accounts, responsible not only for flawless execution, but for deepening customer penetration, expanding market share, and identifying new opportunities across programs, geographies, and functional teams. Working closely with global operations, this role aligns specialized engineering and supply chain talent to customers' evolving manufacturing, supplier, and transformation needs.

This role is ideal for someone who combines operational excellence with a consultative, growth-oriented mindset who enjoys managing customers and strategic farming to grow customer accounts. The Account Manager develops a deep understanding of each customer's manufacturing footprint, supply chain strategy, and other applicable business priorities — then proactively expands SCRG's impact through staffing, consulting, and relevant improvement initiatives.

In addition to managing ongoing engagements, the Account Manager identifies opportunities for:

• Expanded use of specialized engineering and supply chain talent
• New programs, sites, or regions
• Supply chain relocation, diversification, and optimization projects
• Long-term partnerships tied to customer growth
• Mitigate and minimize SCRG's risk exposure due to pending changes in customer's business plans

The ideal candidate is strategic, organized, detail-oriented, and highly proactive, with the ability to operate across cultures and time zones. They are comfortable working directly with customers, collaborating with global operations teams, and balancing near-term execution with long-term account growth.

This role requires:

• Comfort working with minimal direction
• Strong written and verbal communication skills
• Financial and analytical aptitude (forecasts, margin, utilization, and billing awareness)
• Flexibility to accommodate Asia morning and/or evening meetings
• Interest in or experience with hardware manufacturing, engineering, or supply chain operations.

• Own end-to-end relationships for assigned accounts, serving as the primary point of contact and trusted advisor.
• Develop deep customer knowledge across stakeholders, programs, geographies, and manufacturing sites.
• Proactively Identify and execute opportunities to expand account penetration, including additional roles, programs, locations, and service offerings.
• Partner with Sales to drive account expansion strategies while maintaining focus on retention and long-term value.

• Facilitate staffing and consulting solutions for customers' hardware manufacturing and supply chain challenges in collaboration with global operations teams.
• Ensure recruiting, onboarding, and workforce alignment with customer requirements and processes.
• Support and manage supply chain relocation, diversification, and improvement initiatives.
• Translate customer needs into clear deliverables for offshore and internal operations teams.

• Oversee project setup, tracking, and ongoing management within internal systems (e.g., CRM, ATS, resource management, reporting tools).
• Proactively resolve client issues, staffing challenges, and operational risks.
• Coordinate closely with internal teams to ensure alignment with contracts, Statements of Work (SOWs), objectives, and deliverables.
• Forecast and track key account metrics including revenue, utilization, renewals, and expansions.
• Support contract management for existing customers, including scope definition, pricing, renewals, and amendments.
• Provide customer quotes and ensure PO alignment with SOWs.
• Manage PO validation, funding, tracking, and discrepancy resolution.
• Partner with Finance to support billing accuracy, AR follow-up, and customer financial inquiries.

Lead or support Customer Surveys and Quarterly Business Reviews (QBRs) focused on value delivered, outcomes achieved, and future opportunities.

Collect, record and report regularly on the Voice of the Customer, and ensure customer feedback informs delivery, improvement, and growth strategies.

• Directly manage, coach, and develop the Account Management Support team member(s) sometimes known as Customer Relationship Coordinator, ensuring alignment with account strategies, customer expectations, and operational priorities.
• Clearly define roles, responsibilities, workflows, and decision rights between the Account Manager and the Customer Relationship Coordinator to…