Client Account Manager

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

Headquartered in Alpharetta, GA, and founded in 2022, XO Health Inc. is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone—from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees who are ready to rebuild trust in healthcare through comprehensive and unified transformation.

The Client Account Manager is responsible for the day-to-day management and overall client experience for assigned XO Health employer clients. This role serves as a primary point of contact for clients, ensuring timely communication, issue resolution, effective execution of client requests, and successful delivery of ongoing services and commitments.

The Client Account Manager will develop strong working relationships with employer clients and their key stakeholders. The role will collaborate closely with internal XO Health teams and external partners to address issues, coordinate activities, deliver reporting, and execute client initiatives.

This is a highly collaborative, hands-on role that requires strong judgment, organization, communication skills, and the ability to manage multiple priorities in a fast-paced startup environment. The ideal candidate brings a strong understanding of self-funded employer health benefits and is comfortable taking ownership, navigating ambiguity, identifying solutions, and stepping outside of traditional role boundaries when needed to support the client and the business.

• Serve as the primary day-to-day point of contact for assigned employer clients.
• Develop and maintain strong, trusted relationships with clients and key stakeholders.
• Ensure client questions, requests, and concerns are acknowledged, coordinated, and resolved in a timely manner.
• Own client issues through resolution by partnering closely with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other XO Health teams to support client needs
• Proactively communicate status, risks, issues, and opportunities to clients and internal leadership.
• Facilitate regular client meetings and ensure appropriate follow-up and accountability.
• Lead and participate in client Open Enrollment meetings and activities.
• Prepare and deliver recurring client reporting packages, presentations, and operational updates.
• Prepare materials and presentations for client meetings, business reviews, Open Enrollment, and other client-facing activities.

• Lead client-specific projects and initiatives as requested by the client or XO Health leadership.
• Develop project plans, timelines, deliverables, and communication strategies.
• Coordinate cross-functional resources and maintain accountability for project milestones.
• Facilitate project meetings and provide regular status updates.
• Ensure successful transition of completed projects into ongoing operational processes.

• Maintain a deep understanding of self-funded medical and pharmacy benefit design and how benefits are administered and delivered to employer…