Engagement Manager, Breach Notification

Kroll is seeking an Engagement Manager to lead complex, client-facing breach notification projects. You will own engagements from scoping through closeout, coordinate the people and services needed to deliver them, and give clients a clear view of progress, decisions, and risks. This individual is an experienced client facing professional who will deliver superior service that exceeds our clients’ expectations and thrives in a fast-paced, challenging environment.

The Engagement Manager will serve as the client advocate and will deliver best in class solutions to Kroll’s clients. This requires establishing professional relationships with Kroll’s clients and partners, providing expertise on Kroll’s services and managing the various implementation components of client engagements. The strongest candidates bring disciplined project management, sound financial judgment, and the ability to lead teams and clients through changing requirements.

Experience in breach response, cybersecurity, privacy, or a related regulated industry is especially valuable.

Serve as the primary client contact and delivery lead for multiple concurrent breach notification engagements.

Work to accurately define scope and successfully manage the various project implementation components to ensure timely deliverables and flawless execution.

Coordinate onboarding, implementation, deployment, reporting, and closeout across internal teams, partners, and vendors.

Build and foster professional relationships with clients through clear communication, practical guidance, and reliable follow-through, assuming accountability for all aspects of client satisfaction. Anticipate and manage risks, resolve blockers,
** escalate
* * issues promptly, and keep stakeholders informed of changes to the plan.

Represent Kroll Cyber as a subject matter expert (SME) on breach notification methodology, our products and best practices, and understand the law as it relates to data breach response requirements.

Lead and coach the Client Operations Managers assigned to your engagement team.

Communicate new ideas and areas for development/improvement based upon client requests.

Substantial experience leading complex, client-facing projects or implementations, including several concurrent work streams.

Demonstrated ability to manage scope, schedules, risks, and expectations.

Strong listening skills with an ability to translate client needs into actionable steps

Proactively communicate with all appropriate stakeholders regarding the client engagement.

Know and understand the internal processes within Kroll in order to educate the client on our processes, timelines and outcomes that affect their business.

Sound judgment, attention to detail, and the ability to make progress when priorities or requirements change.

Proficiency with common project planning, reporting, spreadsheet, and presentation tools.

Represent Kroll’s products and services clearly, concisely, accurately and with a high level of integrity.

7 – 10 years of project management experience required, preferably in data breach response field. Professional certification is a plus (e.g. PMP)

Bachelor’s Degree

Strong listening, written communication, and presentation skills, including the ability to advise senior stakeholders and turn client needs into clear actions.

Ability to demonstrate relentless discipline, project ownership and goal achievement.

Process improvement experience is a plus

Must be able to think independently, critically, and make “best business practice” decisions.

Working knowledge of Microsoft Office suite and experience with  is a plus.

Proven ability to influence others and lead customer engagements.

Physical requirements are sitting for long periods of time in…