Sales Operations Manager

Coated Products North America (CPNA) is part of the Blue Scope group of companies located in 12 countries and employs over 14,000 employees. As a leading international supplier of steel products and solutions, principally focused on the global building and construction industry, we believe that our people are our strength. Having a diverse and inclusive workplace enables us to improve our capability and ensure continued, sustainable success.

ASC is seeking a highly analytical and business-minded Sales Operations Manager to help drive commercial excellence across our sales organization. Reporting to the Vice President, Commercial, this role is responsible for creating the operating discipline, reporting visibility, sales process rigor, and commercial insights needed to support profitable growth.

The successful candidate will partner closely with Sales, Finance, Customer Service, Operations, Marketing, Product Management, and IT to improve forecasting, pipeline management, sales force effectiveness, performance reporting, and cross-functional execution. This is a highly visible role that serves as a trusted advisor to commercial leadership and helps transform data into action.

• Establish and maintain commercial operating rhythms, including pipeline reviews, forecasting routines, account planning, and performance reviews.
• Drive accountability and follow-through on key sales priorities and growth initiatives.
• Create and improve standard work, management routines, and operating processes that enhance commercial execution.
• Support quota deployment, incentive planning, compensation reporting, and annual planning processes.

• Develop dashboards, scorecards, and executive reporting that provide clear visibility into sales performance and commercial priorities.
• Analyze pipeline, forecast, customer, claims, activity, and performance data to identify risks and opportunities.
• Deliver actionable recommendations and decision support to commercial leadership.
• Improve visibility to customer commitments, escalations, claims, and recurring service issues.

• Drive Salesforce adoption, opportunity management, activity tracking, and data quality standards.
• Improve reporting accuracy and consistency across commercial teams.
• Partner with IT and business stakeholders to enhance Salesforce, CPQ, reporting tools, and workflow automation.
• Identify process gaps and implement solutions that improve efficiency, accountability, and customer experience.

• Lead and develop the Sales Analyst role through coaching, prioritization, and performance management.
• Collaborate across Sales, Customer Service, Finance, Operations, Marketing, Product Management, and IT.
• Influence stakeholders and drive action in environments where direct authority may not exist.

In this role, you will:

• Improve forecast accuracy and pipeline visibility.
• Increase Salesforce adoption and CRM data quality.
• Deliver meaningful reporting and insights that improve decision-making.
• Strengthen commercial operating discipline and accountability.
• Improve alignment across commercial and support functions.
• Help leaders make faster, more informed business decisions that support profitable growth.

• Bachelor’s degree in Business, Finance, Analytics, Marketing, or a related field, or equivalent experience.
• Experience in Sales Operations, Commercial Operations, Business Analytics, Revenue Operations, or a related function.
• Strong analytical and problem-solving capabilities.
• Experience working with CRM platforms, preferably Salesforce.
• Advanced…