Senior Retrieval Operations Analyst

This senior operations analyst role sits at the intersection of healthcare data retrieval, process optimization, and cross-functional coordination. The position owns inventory health for assigned retrieval groups, drives operational performance reviews, and translates data into leadership-ready insights. It is well suited to an analytically strong operator who enjoys influencing without direct authority and improving how complex healthcare workflows run.

• Serve as the inventory management lead for assigned retrieval groups, partnering with operations, client success, provider, product, and technology teams to manage inventory health, project pacing, and yield.
• Lead operational performance reviews by identifying risks, running root cause analysis, building recovery plans, and driving corrective actions to resolution.
• Coordinate and guide regional operations analysts, setting daily priorities, delegating work, and managing tickets for consistent execution.
• Develop dashboards, reports, and trend analyses that surface operational insights and support leadership decision-making.
• Facilitate cross-functional governance, including reviews, escalations, action item tracking, and alignment with client success on priorities.
• Drive continuous improvement by contributing to playbooks, business control metrics, operational triggers, and the inventory management framework.

• Bachelor's degree in business administration, operations management, or a related field.
• Two to four years of experience in operations analysis or a closely related role.
• Proficiency with data analysis tools such as Microsoft Excel and SQL, plus familiarity with project management principles.
• Strong grasp of operational metrics, performance measurement, and the ability to interpret complex data into actionable insights.
• Excellent organizational and communication skills, with the ability to present clearly to stakeholders at every level.
• Demonstrated ability to lead cross-functional discussions, influence without authority, and follow issues through to resolution while coaching and mentoring teammates.

• Estimated total cash compensation range of $79,000 to $92,000 USD, with final offers reflecting level, skills, experience, and location.
• Mission-driven environment focused on making health data secure, accessible, and actionable across providers, plans, researchers, and life sciences organizations.

Equal opportunity employer committed to a workplace free from discrimination, with reasonable accommodations available for candidates with disabilities.