Relationship Banker

5 days ago Be among the first 25 applicants

Benefits

• Career Growth – promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker‑readiness to be viewed as a trusted resource for our customers. The responsibilities include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer‑centric experience, maintaining disciplined operational objectives, and striving for excellence in all areas.

Position

Responsibilities Marketing Activities

• Execute proactive marketing activities for attraction, retention, and expansion of customers.
• Complete assigned daily planning activities.
• Provide effective customer onboarding and engagement by strengthening new relationships and introducing customers to Comerica products and services.
• Act as a digital ambassador to transition customers to digital solutions.
• Initiate quality financial wellness conversations to add value to customer relationships.
• Support consumer portfolio management efforts to retain, expand, and increase portfolio customers.
• Assist in community awareness events to increase bank outreach and foster new business relationships.
• Effectively utilize integration for customer relationship management.

Operational Risk

• Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica policies and procedures.
• Ensure completion of necessary compliance training.
• Impact operational and risk activities and results for the RB role within the Banking Center.
• Adhere to all Banking Center Risk Assessment and Compliance Standards.
• Control and mitigate losses by following policies and procedures.

Customer Experience Management

• Actively engage in Banker Readiness by developing in-depth knowledge of consumer and small business products and services.
• Lead and oversee banking center activities in the absence of Banking Manager.
• Consistently assess needs and add value to customers and prospects.
• Educate customers and fulfill routine and complex requests.
• Resolve customer complaints.
• Maintain and deepen existing relationships.
• Impact the customer experience by following defined guidelines and feedback.
• Successfully complete Comerica Platform Training Program.
• Provide remarkable customer service through all interactions, account openings, problem resolution, telephone answering, safe deposit access, etc.
• Perform routine teller transactions as needed.
• Maintain customer confidentiality and protect bank operations.

Partnership

• Consistently improve banking center collaboration.
• Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications

• Associate Degree from an Accredited College OR 60 college credits OR H.S Diploma/GED AND 3 years of customer service experience
• 1 Year of Customer Service experience
• 1 Year of Consumer Sales experience
• 1 Year of experience utilizing Microsoft Office Products including Word, Excel, and Power Point

Work Best Category

Category A - 100% in the office

Hours

8:30 a.m. – 5:30 p.m. Monday – Friday; 8:45 a.m. – 12:30 p.m. every other Saturday

Salary

To Be Determined Based on Individual Experience

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is by offering a comprehensive Total Rewards package designed to recognize and reward individual performance, and to support health, well‑being, development and security for our colleagues and their families.

Background Checks and NMLS Certification Requirement

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Equal

Opportunity

Comerica is proud to be an Equal Opportunity Employer – disability/veteran.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Finance and Sales

Industries

• Banking

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