Coffee Concierge; Customer Service Representative

Coffee Concierge (Customer Service Representative)

Are you passionate about coffee, connecting with people, and delivering great customer service? Katz Coffee is looking for the perfect Coffee Concierge to put the heart in our customers' experience.

• Engage customers via phone, email, and chat to answer questions, resolve concerns, and guide them to the perfect coffee solutions.
• Process orders efficiently and accurately, ensuring a seamless experience from bean to brew.
• Foster long-term relationships with customers by understanding their preferences and anticipating their needs.
• Stay up-to-date on all coffee blends, brewing methods, and equipment to provide tailored recommendations.
• Address customer challenges with creativity, patience, and empathy.
• Identify opportunities to enhance customer orders with additional products or services they’ll love.
• Work closely with sales, operations, and marketing teams to ensure a unified and delightful customer journey.

• Passion for coffee; professional coffee knowledge is a bonus (we’ll train you).
• Customer service experience required, bonus points for coffee, beverage, food, or hospitality industries.
• Love connecting with people and simplifying hard conversations.
• Exceptional verbal and written communication skills.
• Ability to juggle multiple tasks without spilling your coffee.
• Attention to detail; include phrase "hawk-like" in cover letter.
• Familiarity with CRM systems, order management software, and basic Microsoft Office skills.
• Quick on your feet and able to find solutions that keep customers smiling.
• Collaborative mindset and willingness to support your team.

Entry level

Full-time

Other

Food and Beverage Services