Ticket Booth Attendant - Seasonal

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The Ticket Booth Attendants main responsibility is to sell and collect money for daily Wave Pool admission. You will be an informed resource to all guest utilizing the facility, answering questions about Wave Pool policies and procedures, pricing and rates. Ticket Booth Attendants are expected to maintain a professional appearance and attitude at all times, along with providing a high standard of customer service.

This position is seasonal.

• Reports directly to the head guard
• Operate cash register and manage cash till
• Greets guest and initiates friendly interaction
• Provide excellent customer service and communicate effectively
• Checks residency verification providing correct pricing for admission
• Ability to sell and collect money for wave pool general admission, season passes, cabana rentals and small groups and parties.
• Answers questions and provide accurate Wave Pool pricing information, policies and procedures
• Adheres to all EPRC emergency protocols and provides assistance to lifeguards as required until the arrival of emergency medical services.
• Performs janitorial and maintenance duties as directed
• Checks and follows daily prep list
• Maintains cleanliness, organization and rotation of all areas, products and supplies
• Communicates with supervisor regularly
• Stays punctual and prepared for all shifts
• Maintains flexible schedule in order to meet needs of the wave pool demands
• Work independently, effectively manage own time and multi-task in a fast-paced, high production environment
• Diffuse conflicts and report inappropriate behavior or refusal to follow guidelines to Aquatics Specialist
• Performs any and all other related duties or assignments as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess a valid Texas Driver License.
• Successful candidates must pass pre-employment drug screen, job related physical and background check.

• Ability to serve the public and fellow employees with honesty and integrity.
• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of City policies and procedures.
• Ability to communicate and interact effectively with members of the public and co-workers.
• Ability to maintain and follow proper purchasing policies.
• Good Customer Service Skills
• Skill in effective oral and written communication.
• Skill in the use of standard office equipment and software.
• Ability to exercise sound judgment in making critical decisions.
• Skill in resolving customer complaints and concerns.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.
• Thorough knowledge of hazards, safety rules, and regulations applicable to area of responsibility.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Perform any and all other related duties or assignments as assigned.

Seasonal. Includes a free, individual gym membership and discounts on Eagle Pointe products & services.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

EOE