Deposit Operations Representative

Job Description

This position will provide support for the Bank’s Central Operations and Digital Banking related products and services while ensuring excellent customer services and support that is in compliance with Golden Bank, N.A. policies and procedures.

• Perform Daily Large Item Review of Inclearing Checks
• Reconcile Item Processing outages - Suspense Proof deposit items
• Process deposit item adjustment from Chase

• Duplicated capture items
• Encoding errors
• Perform Bookkeeping mail and notice delivery duties.
• Provide backup support for Chargeback and Return Items
• Provide backup support for reconciling daily Cash – Teller
• Knowledge of the Bank’s current digital banking products / services offering
• Provide operational support, including troubleshooting and issue resolutions, for all digital banking solutions (ACH, Wires, Remote Deposit Capture, Merchant Card Processing, Bill Pay and Online / Mobile Banking)
• Process business and consumer online banking enrollment including verification of owners and system setup
• Assist in research of bill payment transactions using Master software application.
• Review daily and monitor activity on the following reports :
• Assist password reset and account reactivation for customers
• Respond to Customer Service emails from online banking and bank website
• Monitor NSF Returned items reports and OFAC reports from Master software application
• Reconcile in house account
• Contact Jack Henry support to resolve any Online / Mobile Banking or bill payment issues.
• Communicate frequently and clearly with bank’s business units for sales and operational support
• Quickly answer online customer inquiries via the phone in a friendly and courteous manner
• Provide first call resolution while following strict procedures that meet compliance guidelines
• Identify and offer customers the products and services they need and want to succeed financially
• Operates as a team player.
• Performs other duties and / or projects as assigned.
• Regular and predictable attendance and punctuality

• Closed account report
• Teller file maintenance report
• Silver Lake Online Banking Report
• Backoffice Report