Customer Care Representative

Overview

Join to apply for the Customer Care Representative role at Care Bridge
.

Location:

Hybrid. This role requires in-office presence 1 - 2 days per week, fostering collaboration and flexibility. Alternate locations may be considered if candidates reside within a commuting distance from an office: 5959 Corporate Dr, Ste 1300, Houston, TX 77036. Please note that per policy on hybrid/virtual work, candidates not within a reasonable commuting distance will not be considered unless an accommodation is granted as required by law.

The Customer Care Representative is responsible for successfully completing the required basic training and performing basic job functions with support from co-workers, specialists and managers on non-basic issues. On-site training is required Monday - Friday for the first 24 weeks (Training 16 weeks: 8:00 AM - 4:30 PM CST; Posting training 8 weeks typically 10:30 AM - 7:00 PM PT with some flexibility).

Start date:

11/3/2025. You must have 100% attendance during the full training period.

• Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting. Seeks, understands and responds to the needs and expectations of internal and external customers.

• Requires a HS diploma or equivalent
• Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

• High volume inbound call center experience preferred.
• Automated Customer Service experience preferred.
• Multi-tasking and data entry experience preferred.
• Language skills in Spanish, Russian, Bengali, Cantonese and/or Mandarin are preferred.
• Previous Medicare/Medicaid experience preferred.
• Long-term care experience preferred.

Employment type:

Full-time. Seniority level:
Entry level. Job function:
Customer Service. Industries:
Hospitals and Health Care.