Call Center Representative

1 week ago Be among the first 25 applicants

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $20.00/hr

Direct message the job poster from Ultimate Staffing

$17 - $20 per hour (based on experience)

Job Overview:

We are seeking dependable and adaptable Call Center Representatives to join our Houston, TX onsite team. In this role, you will manage high-volume inbound and outbound calls, ensuring exceptional customer service and communication. We're looking for candidates who can stay calm under pressure, multitask efficiently, and solve problems effectively. Bilingual skills and a legal background are a plus, but not required.

Key Responsibilities:

Handle high-volume inbound and outbound calls professionally and efficiently.

Provide clear, accurate information to clients and internal teams.

Actively listen to customer needs and concerns while offering empathetic support.

Resolve issues or escalate as needed, maintaining a positive customer experience.

Adapt to evolving processes and systems with ease.

Maintain confidentiality and adhere to company policies.

Contribute to team goals and collaborate effectively with colleagues.

Qualifications:

Dependable, punctual, and quick to learn new procedures.

Strong problem-solving skills and ability to stay calm under pressure.

Excellent multitasking and organizational abilities.

Clear and professional communication skills, both verbal and written.

Experience in a high-volume call center environment preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Customer Service

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