Logistics Customer Service

The Pasadena branch of Meador Staffing has partnered with a local company to add 2 Customer Service employees to their team!

• Answer incoming calls and forward to the appropriate personnel, if needed
• Provide service for order inquiries and order status updates to customers
• Assist in maintaining the order database
• File, scan and maintain storage of all paperwork associated with each order, such as invoices, reports, drawings, etc.
• Collect payment on COD orders and forward to appropriate individuals
• Communicate with customers and appropriate personnel to resolve any problems or concerns in a courteous, professional and timely manner
• Monitor and maintain assigned customers
• Scan customer Purchase Orders and Quotes prior to creating work orders (If no quote is found, contact Quoting Specialist before order is shipped)
• Create stencils and labels, as needed
• Create, process and invoice of customer orders, within 3 days of order pick up/ship complete
• Set up new part numbers, as needed
• Multi-task, manage time, prioritize and react quickly to changing priorities and follow through on work assigned
• Work independently to identify and resolve problems accurately and in a timely manner
• Maintain basic office equipment
• Exhibit great interpersonal skills, including a positive attitude, outgoing and pleasant personality and cheerful phone voice
• Reliable daily attendance and on-time arrival, as scheduled
• Take on additional tasks and responsibilities as assigned by immediate Supervisor
• Cross-train, as needed
• Work well with varying personalities
• Must be current on all relevant Company Safety Training
• Must follow Company Safety Practices
• Must follow all Company Rules, Procedures and Policies

• 2+ years of customer service experience in an office setting
• Logistics experience is required
• Bilingual (English/Spanish) a plus
• Must be punctual
• Must be open to working in an open concept environment

M-F 8:00am - 4:30pm

$20/hour

• 3 Medical plans available through BCBS
• 65% Paid for employees / 40% paid for dependent
• Dental
• Vision
• 8 Paid Holidays
• PTO
• 401k with discretionary match

REFERENCE JOB ORDER

We will be reaching out to those candidates directly for this position that have the required experience listed on their resume. If you have any further questions please feel free to email us at:

• Diana Ortiz at