Customer Escalations Leader – Mortgage Care

A leading mortgage service provider is seeking a De-Escalations Manager in Houston, TX. This role involves managing homeowner escalations to ensure customer satisfaction. The ideal candidate should possess strong analytical skills, excellent verbal and written communication, and at least 5 years of industry experience. With a focus on resolution and teamwork, the role aims to improve service processes. Full-time position with competitive benefits including insurance, 401(k) matching, and employee support programs.
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