Customer Service Representative

Customer Service Representative at White Water Express Car Wash

Position Overview:

The Corporate Customer Service Representative (CSR) serves as a key liaison between our car wash locations, customers, and internal departments. This role is responsible for delivering exceptional service by managing inquiries, resolving concerns, and supporting our membership programs and customer satisfaction initiatives. Unlike store-level representatives, the Corporate CSR focuses on centralized customer communication, billing and membership support, and escalated issue resolution.

• Assist customers daily with member management inquiries via phone, email, and tracking systems
• Provide prompt professional customer service to current and prospective members contributing to member retention
• Respond to and resolve customer inquiries, feedback, and requests by providing information on membership and service options
• Analyze customer feedback, reviews, and concerns, and provide reporting on trends
• Meet timelines and deadlines related to responding to customer inquiries
• Perform any other duties and execute special projects as assigned

• 2+ years of customer service experience in an administrative office environment
• 1+ years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.)
• Strong communication skills, both written and verbal
• One year of proven sales background preferred
• Proficient in Microsoft Office
• Excellent writing, editing, grammar skills, and attention to detail
• Strong organization skills and ability to keep track of multiple projects
• Completion of background and reference checks is a prerequisite for employment

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Pet Insurance is available
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

Location:

106 Vintage Park Blvd, Houston, TX 77070

Employment type:

Full-time
Seniority level:
Entry level