Bilingual Customer Service Representative

At NPC Automotive, every part counts—and that includes you. We’re seeking a detail-driven, dependable, and motivated individual to join ourాశ growing Customer Service Team and help us keep the wheels of innovation turning. Join our team of dedicated professionals where your skills will be valued, and your contributions will make a difference in the lives of our customers. We look forward to welcoming you aboardpun!

With nearly three decades of experience, NPC Automotive was founded with a singular goal: to provide exemplary service to auto repair shops, specializing in making recycled specialty automotive parts easy to source, accurately specify, and affordable. What began as a humble mom-and-pop business has since evolved into a trusted industry leader. Despite our growth, we remain steadfast in our commitment to building long‑lasting relationships and ensuring unparalleled satisfaction among our partners and customers, by passing the savings of recycled parts onto repair shops and end‑users, and contributing to environmental preservation while enabling drivers to get back on the road affordably.

The Customer Service Representative is the most essential member of our company, acting as the main point of contact for customers’ inquiries and issues regarding our products and services. This includes providing quotes, processing orders and returns, and ensuring customer satisfaction via phone, email, and chat, to create a positive customer experience and build strong relationships.

Answering and returning phone calls in a timely manner in both English and Spanish to help customers with placing orders, issuing refunds, giving quotes, explaining policies, and other general product support.

Troubleshoot a variety of questions and concerns including tracking data, warranties, returns and refunds, and finding effective solutions.

Logging calls and checking/tracking inventory by using internal proprietary softwares and databases.

Understanding and staying up to date on our products, services, and policies.

Working in a fast‑paced, team‑player environment, sharing insights from customer interactions and suggesting ways to improve efficiency and company processes.

High School Diploma or GED required.

Bilingual fluency in Spanish required.

Previous experience in customer service, administrative, call center or retail preferred.

Must be 18 years of age or CDA older.

Legally authorized to work in the United States.

Strong problem solving skills to effectively resolve customer issues or concerns.

Ability to multitask and collaborate in a fast‑paced, team‑oriented environment while maintaining attention to detail and service quality.

Ability to build strong rapport and professional relationships with clients and colleagues.

Basic knowledge of Google Sheets or MS Excel required.

NPC Automotive is an Equal Opportunity Employer and values diversity, equality, and inclusion in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to fostering an inclusive workplace where every team member is respected and empowered to contribute to our success.