Customer Service​/Sales Support

Customer Service Representative

Maintains and enhances customer relationships by responding to inquiries, providing accurate information and price quotations, fulfilling customer requests, and resolving issues in a timely and professional manner. Receives and processes incoming orders for goods and services. May send and receive Return Material Authorizations (RMAs), credit applications, resale certificates, credit card authorization requests, and W-9 forms.

• Communicate with internal and external customers to identify product requirements for each order.
• Recommend goods or services that align with customer needs.
• Prepare customer quotations based on customer requirements and engineering input.
• Verify customer and order information for accuracy by reviewing purchase orders and previously obtained information, as needed. Request corrections from customers to ensure accuracy and proper pricing.
• Enter orders per requirements while keeping a high level of accuracy and attention to detail.
• Maintain customer records and update the ERP system as needed.
• Respond to customer inquiries in a timely and professional manner.
• Work closely with the Purchaser/Planner to confirm supply and demand status, including any back orders.
• Coordinate with production, sales, shipping, warehouse, and carrier personnel to expedite or trace shipments as needed. Contribute to team objectives by completing related duties and supporting business needs as required.

• Provide on-the-job training and support for new employees.
• Perform other duties as assigned.

• Customer-focused approach and commitment to service excellence.
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, Adobe, Office 365, and ERP systems such as Oracle or MAS
  400.
• Accurate and efficient data entry skills.
• Strong attention to detail and the ability to self-review
• Ability to work independently and as part of a team.
• Ability to promote process improvement.
• Problem solving aptitudes, providing input in proper forum.
• Strong focus on thoroughness, quality, and continuous improvement.
• Analytical or mechanical aptitude and understanding.
• Demonstrated initiative, self-motivation, and accountability.
• Ability to prioritize workload.
• General math skills.
• Experience working in a paperless environment is preferred.

Education and Experience High school diploma or equivalent. Three years of strong customer service experience in a related industry.