Call Center Specialist - Bilingual Spanish

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Welcome to a place where your voice is the guiding light for our patients' healthcare journeys. At Legacy Community Health, we cherish the opportunity to make a meaningful impact on community healthcare, one call at a time. As a Call Center Specialist
- Bilingual Spanish, you will be the friendly voice that helps patients navigate their healthcare journey with ease and compassion.

• Be the first point of contact:You'll be the welcoming voice scheduling appointments and providing crucial information to our patients.
• Supportive Environment:Work in a nurturing and collaborative space where your contributions truly make a difference.
• Work-Life Balance:Enjoy a role that offers harmony between professional responsibilities and personal fulfillment.
• Team Growth:Become part of a team that values mentorship, growth, and personal development.
• Mission-Driven:Contribute to Legacy's mission of delivering high-quality healthcare services with empathy and respect.

• Manage inbound and outbound calls in a call-center environment, serving as the voice of Legacy.
• Maintain a positive attitude and demonstrate a commitment to helping others.
• Adhere to scheduled work hours and ensure a pleasant experience for all callers.
• Schedule patient appointments following established protocols and processes.
• Discuss referrals, insurance status, and eligibility to ensure appropriate patient access to care.
• Follow documented processes and keep updated on current developments within your area of expertise.
• Display excellent problem-solving skills and utilize appropriate resources for information.
• Communicate effectively with clinical and other departments to ensure all requirements for patient appointments and treatments are met.
• Identify high-risk or urgent symptoms and relay necessary information to clinical staff.
• Accurately complete required data entry including patient demographics and call logging.
• Perform multiple activities simultaneously, such as speaking on the phone while operating a computer.
• Understand basic healthcare industry terms and comply with HIPAA policies.
• Respond to emails and other non-phone inquiries promptly.
• Apply excellent interpersonal skills to de-escalate situations and interpret subtle verbal indicators of distress or hesitance.
• Perform other duties as assigned.

• High school graduate or equivalent required.
• 1-2 years customer service experience highly preferred.
• Clinical office support experience highly preferred.
• Customer service oriented.
• Pleasant, professional, and articulate phone voice.
• Ability to handle multiple incoming callers/patients, tasks and responsibilities.
• Strong verbal and written grammar skills.
• Accurate keyboard typing, data-entry, and mouse navigation skills.
• Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Basic knowledge such as math, alphabetical or numerical filing may also be required.
• Patient scheduling experience.
• Attends to workstation on time, ready to work, with minimal absenteeism.
• Knowledge of medical terminology and/or insurance terminology preferred.
• Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.