Help Desk Specialist

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Full Time Houston, TX, US

Salary: $45,000.00 Annually

Job Title:

Enrollment Solutions Help Desk Specialist

Reports to:

Client Services Manager

Location:

Houston Corporate Office

The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment. It will work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.

• Must be Bilingual English/Spanish
• 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
• 2 years experience working in a call center environment.
• 2 years experience working in customer service.
• Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
• Strong customer service skills and a proven track record of handling sensitive client information.
• Must have strong knowledge and work experience using Excel, Word & Outlook.
• High school diploma required or equivalency required (GED).

• 1 year experience working in financial services.
• 2 years Human Resources Information Systems knowledge.
• Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA

Must be able to obtain and maintain security clearances and successfully complete a thorough background check.