Senior Federal Travel Specialist - NASA Programs

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, systemintegrationand project management services for real-time, mission-critical defense systems.

We are seeking aSenior Project Support/Senior Federal Travel Specialist to provide expert level supporttoa NASA contractat

Houston, TX(Johnson Space Center)

Job Description:

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travelassistanceto government and contractor personnel throughout the entire travel lifecycle.

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, andprovidingexpert guidanceregardingauthorizations, reservations, vouchers, reimbursements, and travel system functionality.

Work Reporting

Location:

This position will begin as fully remote. Candidates must belocatedwithin a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs.

Responsibilities:

• Travel Policy & Regulatory GuidanceonNASA policy directives, NASA Procedural Requirements, and federal travel regulations.

• Help Desk Operations

• Travel Authorization Support for travelers, including but not limitedtoper diem eligibility,travel documentation & justification, lodging, and transportation.

• Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses,and guidance on returned travel vouchers.

• Travel Systems Support with Concur Gov (CGE) and Go.gov

• Process Improvement toassistwith job aid development, FAQs, training materials, and developing standard operating procedures (SOPs).

• Communicating travel policy updates.

• Customer Service Excellence.

• Additional duties as assigned.

Requirements:

• Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required.

• Comprehensive knowledge of Federal Travel Regulation (FTR).

• ExperiencewithsupportingNASA travel operations,NASA travel managementsystemsand financial processes,coordinating international scientific or programmatic travel.

• Familiarity with Government Travel Charge Card (GTCC) andNASA Center travel office operations.

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams),Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.

Desired:

• Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP)

Education and Experience:

Education
-Bachelor's degree:
Equivalent combination of education and federal travel experience may be substituted.

Experience-

• Four or more years of progressively responsible experience supporting federal government travel programs.

• Extensive experience interpreting and applying the Federal Travel Regulation (FTR).

• Demonstrated experience supporting federal travel help desk operations.

• Experience resolving complex travel authorization and voucher issues.

• Experience supporting high-volume federal customer service environments.