Customer Service Representative

Description We are looking for a detail-oriented Customer Service Representative to join a food and food processing organization in Houston, Texas. This contract to permanent opportunity is ideal for someone who enjoys managing customer orders, coordinating with cross-functional teams, and keeping shipment information accurate and up to date. The person in this role will help support smooth order flow, timely delivery coordination, and reliable customer communication in a fast-paced environment.

Responsibilities:

- Enter, review, and validate customer orders to confirm correct pricing, promotional details, lead times, and shipping instructions before release.

- Investigate and resolve order issues by working closely with customers, brokers, and internal departments to ensure accurate fulfillment.

- Set up and maintain outbound shipment records so deliveries can move efficiently through the shipping process.

- Check invoicing and transportation documents for completeness and accuracy, correcting discrepancies when needed.

- Track open orders and delivery timelines, helping address delays, backorders, and product shortages in a timely manner.

- Communicate inventory constraints and product availability updates to customers and internal partners to support service expectations.

- Collaborate with operations planning teams to respond to supply challenges and prepare for promotional volume changes.

- Provide support to team members during seasonal spikes and other high-volume periods to maintain service levels.

- Assist with customer account setup, updates, and ongoing maintenance while completing other assigned administrative support tasks. Requirements - Bachelor's degree preferred, or at least 3 years of experience in customer service, order management, logistics, supply chain, or a related field.

- Hands-on experience handling order entry, shipment coordination, account support, or broader supply chain activities.

- Strong data entry and typing skills with a high level of accuracy when working with numeric and transactional information.

- Ability to provide attentive customer service while communicating effectively with external contacts and internal teams.

- Familiarity with shipping processes, domestic order fulfillment, and documentation review.

- Experience using EDI and other order processing systems; exposure to enterprise platforms such as Oracle and SAP is strongly preferred.

- Comfortable managing multiple priorities in a deadline-driven environment with changing business needs. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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