Customer Service

Customer Service
** Applicant Privacy Policy:
** As a candidate for this position and any other position at a Perseus Group company, any personal data you submit to us will be processed in accordance with our Applicant Privacy Policy, and by submitting any personal data to us in furtherance of your candidacy for employment, you acknowledge and agree to the terms set forth therein. For information regarding our Applicant Privacy Policy, please contact  Customer Service Apply:
Remote - USA:
Full time:
Posted 2 Days Ago:
R54474
** About the Role
** Our Customer Service Team is front and center with our customers. We count on our Customer Service Team to contribute to software updates as required laws change. The role also helps us test our software from a user perspective to make sure it meets the needs of the customer.  Our Customer Service Team has a deep understanding of retirement plan administration and experience working directly with customers.

** About Calc Air
** At Calc Air, we’ve been helping employee benefit professionals breathe easier for over 50 years—and we’re just getting started. As a trusted name in benefits software and services, we blend deep industry roots with a forward-thinking mindset.

As a proud division of Constellation Software (), we're backed by the innovation, stability, and expansive reach of a market-leading global software provider.

Join a team where experience meets innovation, and where your skills can shape the future of how people work, plan, and retire. If you're ready to make an impact, grow your career, and have a little fun along the way, Calc Air might be the perfect fit.

Learn more about Calc Air Employee Benefits Systems  
** About the Team
** Our small team is focused on providing customers responsive support to any issues they face. We're always on the lookout for enhancements we can make to our products to improve the experience of our customers.  
** Some of the Tasks
*** Provide Support to Customers – Via phone and email tracking contacts in our ticketing system
* System Development and Testing – Provide direction to our development team on required changes and enhancements
* Quality Assurance – Test fixes and new features before release
* System Training – Create written material and webinars for new regulations, system features, or areas of concern  
** About you
*** 3+ years of experience in client services or software support in the pension space
* Deep knowledge of qualified retirement plans including compliance testing, contributions, distributions, and document maintenance
* Hands-on experience with retirement plan software platforms (e.g., Calc Air, DATAIR, Relius, ASC, FT Williams, or similar)
* Experience with ticketing systems and performance tracking tools
* Comfortable exploring uses of automation to enhance customer experience
* Familiarity with ERISA and recent regulatory changes, including SECURE 2.0
* Credentials from ASPPA (QKA) / NIPA or active progress toward one will be helpful  
** About Gemini
** We are part of the Gemini Group portfolio and benefit from being part of this collective of strong software businesses. We're connected in many ways, and one is that we share these values across all businesses:
Customers are our Compass Curiosity-led Collective by nature
** Salary Transparency & Total Rewards**:
Trust Comes First - We aim to be transparent about our pay practices. We post what we reasonably expect to pay for this position at the time of posting, based on factors such as role scope, market data, internal equity, and experience. Beyond base salary, we offer a comprehensive total rewards package that may include health and wellness benefits, paid time off, learning and development opportunities, and other employee programs designed to…