Customer Support Specialist

Land Early is an auto-apply tool that helps job seekers find fresh postings, tailor their resumes and cover letters, and submit applications early - all with the candidate's review before anything goes out. We're looking for a Customer Support Specialist to help our users get the most out of the product and resolve issues quickly and clearly.

• Respond to customer inquiries via email, chat, or help desk software in a timely, friendly, and accurate manner
• Troubleshoot account, billing, and product issues, escalating complex cases to the appropriate team
• Guide users through product features and setup, helping them get value from the platform quickly
• Track and log support interactions in a ticketing system, identifying recurring issues or trends
• Collaborate with product and engineering teams to relay user feedback and bug reports
• Help maintain and improve help center content, FAQs, and macros for common questions

• 1+ years of experience in a customer support, customer success, or client-facing role
• Excellent written and verbal communication skills
• Comfort working with support tools such as help desks, live chat, or CRM systems
• Strong problem-solving skills and patience when working through user issues
• Ability to manage multiple conversations and priorities in a fast-paced environment
• A calm, empathetic approach to handling frustrated or confused users

• Experience supporting a subscription-based or SaaS product
• Familiarity with tools like Zendesk, Intercom, or similar platforms
• Experience working at a startup or in a fast-changing product environment